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Our dedicated solutions engineers and customer success managers ensure your transition to Freshdesk Omnichannel goes smoothly.
Migrating to any new enterprise system presents big challenges, but Freshdesk is a battle-tested, flexible, and customizable platform. Our onboarding team works with you on a custom plan to drive predictable, on-time outcomes so you can scale, people, process, and technology as part of your new support program.
Our solutions engineers understand your technical requirements, identify existing workflows, and develop custom integrations to tailor a system that meets all your needs while satisfying aggressive timelines.
One of the hardest things about migrating is making sure your access to legacy data remains intact and secure. Our solutions engineers have thousands of implementations under their belt, and they ensure fields are mapped and use world-class APIs and more than 640 app integrations to set up your Freshdesk.
After extensive testing, your dedicated Customer Success Manager ensures your customer support moves ahead with confidence and momentum.
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“Zendesk was not offering business benefit whatsoever. Freshdesk helped level the playing field. It stopped people from working in an ad-hoc way and saved us time. We filled the gaps like automation and automatic ticket assignment.”
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