Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Provide exceptional customer support across every channel,
time-zone and language.
Customer support involves a number of repetitive tasks that not only take up valuable time but can also exhaust morale. Automate the routine tasks in your helpdesk such as setting priorities, following up on tickets and other operational tasks that help you run your support. This way, your team can utilize their time better and craft the perfect support experience for customers.
It takes a team to collaborate and deliver great customer support. Help your teams work efficiently to provide happy support experiences for your customers. Agents can loop in teammates for discussions right inside tickets, and can retain visibility into tickets even if another team is currently working on it. Teams can also split the tasks involved and work on them in parallel.
You have now set up an amazing customer support software and your customers are supported by your highly efficient agents. But, what happens when a customer needs an issue to be resolved at the exact time when your support team is unavailable? Here's where a self-service portal is really helpful. Set up extensive knowledge-base articles, FAQs so that your customers can look for all the answers they need at any point of the day.
Our reports help you make data-driven decisions to monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Our platform brings all important customer context and information to support by seamlessly integrating your helpdesk with tools you use.
We are TRUSTe certified and ISO 27001:2013 compliant, and host data in the United States or Europe to ensure geographical storage compliance.
“From the outset, Freshdesk set out to be a business partner and not just sell us a product – which has been a really refreshing experience. At Rightmove our vision for customer experience is to be the best business partner to our customers that we can be and Freshdesk have worked with us to build, implement and evolve a solution that matches that vision. We are now working on bringing more communication channels and more teams into Freshdesk to improve the experience even further, to help us be more connected as an organisation and increasingly connected with our customers. The implementation has been painless.”
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