AUTOMATION

Streamline customer support processes

Customer support involves a number of repetitive tasks that not only take up valuable time but can also exhaust morale. Automate the routine tasks in your helpdesk such as setting priorities, following up on tickets and other operational tasks that help you run your support. This way, your team can utilize their time better and craft the perfect support experience for customers.

COLLABORATION

Help your teams work efficiently

It takes a team to collaborate and deliver great customer support. Help your teams work efficiently to provide happy support experiences for your customers. Agents can loop in teammates for discussions right inside tickets, and can retain visibility into tickets even if another team is currently working on it. Teams can also split the tasks involved and work on them in parallel.

SELF SERVICE

Help your customers help themselves

You have now set up an amazing customer support software and your customers are supported by your highly efficient agents. But, what happens when a customer needs an issue to be resolved at the exact time when your support team is unavailable? Here's where a self-service portal is really helpful. Set up extensive knowledge-base articles, FAQs so that your customers can look for all the answers they need at any point of the day.

The Freshdesk Advantage

Reporting

Our reports help you make data-driven decisions to monitor helpdesk productivity, customer experience and agent workload straight out of the box.

Extend your Support Capabilities

Our platform brings all important customer context and information to support by seamlessly integrating your helpdesk with tools you use.

Security

We are TRUSTe certified and ISO 27001:2013 compliant, and host data in the United States or Europe to ensure geographical storage compliance.

The helpdesk trusted by over 150,000+ businesses