Customer support made more mobile
View tickets that are pending, overdue, or unassigned, get updates via push notifications and use views to customize your ticket feed.
Share tickets instantly
Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.
Search through previous tickets, find relevant solution articles, identify customers and get more context while on the move.
Access customer information
Check and edit information about your customers - including location, and phone numbers - to get better context as you’re working on tickets.
Record time entries, access timesheets, mark billable hours and keep track of the work you do on each ticket from your phone.
Email Customers Proactively
Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.