Why should you be attached to a support desk to deliver happiness to customers? Access the full power of a helpdesk from anywhere you go with Freshdesk Mobile apps.
Swipe right on the tickets in your queue and access quick actions “Delete”, “Spam”, “Pickup” or “Close” with one tap. Manage your tickets more easily.
Typing long responses on tiny touch-screens can get tiring. With canned responses and solution articles a tap away, save yourself some pain without compromising on the quality of your responses.
View tickets that are pending, overdue, or unassigned on a single dashboard, and use filters to customize which tickets you see.
Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.
Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.
Check and edit information about your customers - including location, phone numbers and notes - to get better context as you’re working on tickets.
Record time entries, access timesheets, mark billable hours and keep track of the work you do from your phone.
Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.