Stay in the loop when things happen
With the Freshdesk app, agents can receive high-priority ticket updates - push notifications for new tickets, new assigned tickets, or customer responses.
With the Freshdesk app, agents can receive high-priority ticket updates - push notifications for new tickets, new assigned tickets, or customer responses.
Quickly respond to tickets even when you’re away from your desk, with the ability to easily insert attachments, canned responses or solution articles.
No need to wait to change ticket properties - agents can close tickets, execute scenarios, merge tickets, and much more through our mobile app.
If they need to get somebody else’s input on a ticket, agents can use the app to add private notes, and forward tickets to other team members or tickets to third-parties.
