Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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FRESHDESK MOBILE APPS
Because you can’t tie a support superhero down
Why should you be attached to a support desk to deliver happiness to customers? Access the full power of a helpdesk from anywhere you go with Freshdesk Mobile apps.
Swipe right on the tickets in your queue and access quick actions “Delete”, “Spam”, “Pickup” or “Close” with one tap. Manage your tickets more easily.
Typing long responses on tiny touch-screens can get tiring. With canned responses and solution articles a tap away, save yourself some pain without compromising on the quality of your responses.
View tickets that are pending, overdue, or unassigned, get updates via push notifications and use views to customize your ticket feed.
Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.
Search through previous tickets, find relevant solution articles, identify customers and get more context while on the move.
Check and edit information about your customers - including location, and phone numbers - to get better context as you’re working on tickets.
Record time entries, access timesheets, mark billable hours and keep track of the work you do on each ticket from your phone.
Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.
Give proactive support a spin today, and reinvent how your team does customer support!
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