With the Freshdesk app, agents can receive high-priority ticket updates - push notifications for new tickets, new assigned tickets, or customer responses.
Quickly respond to tickets even when you’re away from your desk, with the ability to easily insert attachments, canned responses or solution articles.
No need to wait to change ticket properties - agents can close tickets, execute scenarios, merge tickets, and much more through our mobile app.
If they need to get somebody else’s input on a ticket, agents can use the app to add private notes, and forward tickets to other team members or tickets to third-parties.
View tickets that are pending, overdue, or unassigned on a single dashboard, and use filters to customize which tickets you see.
Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.
Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.
Check and edit information about your customers - including location, phone numbers and notes - to get better context as you’re working on tickets.
Record time entries, access timesheets, mark billable hours and keep track of the work you do from your phone.
Search with voice, use app shortcuts, quickly access recently viewed tickets, and do more to stay productive and efficient.