Unchain yourself from your support desk

Why should you be attached to a support desk to deliver happiness to customers? Access the full power of a helpdesk from anywhere you go with Freshdesk Mobile apps.

Swipe to wipe tickets off your queue

Swipe right on the tickets in your queue and access quick actions “Delete”, “Spam”, “Pickup” or “Close” with one tap. Manage your tickets more easily.  

Stop typing and
start supporting

Typing long responses on tiny touch-screens can get tiring. With canned responses and solution articles a tap away, save yourself some pain without compromising on the quality of your responses.

Customer support made more mobile

Mobile helpdesk

View tickets that are pending, overdue, or unassigned, get updates via push notifications and use views to customize your ticket feed.

Share tickets instantly

Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.

Search on-the-go

Search through previous tickets, find relevant solution articles, identify customers and get more context while on the move.

Access customer information

Check and edit information about your customers - including location, and phone numbers - to get better context as you’re working on tickets.

Time tracking

Record time entries, access timesheets, mark billable hours and keep track of the work you do on each ticket from your phone.

Email Customers Proactively

Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.