Stay in the loop when things happen

With the Freshdesk app, agents can receive high-priority ticket updates - push notifications for new tickets, new assigned tickets, or customer responses.

smart notifications

Respond in a few clicks

Quickly respond to tickets even when you’re away from your desk, with the ability to easily insert attachments, canned responses or solution articles.

Inserting a solution article

Manage ticket properties

No need to wait to change ticket properties - agents can close tickets, execute scenarios, merge tickets, and much more through our mobile app.

Ticket action list

Collaborate with others

If they need to get somebody else’s input on a ticket, agents can use the app to add private notes, and forward tickets to other team members or tickets to third-parties.

Reply or forward tickets

Mobile customer support

Mobile dashboard

View tickets that are pending, overdue, or unassigned on a single dashboard, and use filters to customize which tickets you see.

Share tickets instantly

Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.

Agent collision alerts

Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.

Access customer information

Check and edit information about your customers - including location, phone numbers and notes - to get better context as you’re working on tickets.

Time tracking

Record time entries, access timesheets, mark billable hours and keep track of the work you do from your phone.

Mobile productivity

Search with voice, use app shortcuts, quickly access recently viewed tickets, and do more to stay productive and efficient.