Give your customers and agents the experience of modern messaging they are used to. Trigger proactive messages based on a visitor’s behavior, send real-time responses, and get all the context to offer better support.
Assign conversations to team members or groups. Respond to customers with words, emojis, or images. All of this, from the messenger inside Freshdesk.
Get all the contextual information - website path, user profile, and ticket information to make data-backed and confident conversations.
Resolve conversations and convert them into a new ticket or append them to the existing ones.
Route messages to team members based on their current chat load or their skill levels - beginner, intermediate, or expert.
Get a real-time, visual summary of your helpdesk and team member performance. Measure conversation trends, productivity metrics, or deep dive into any team member’s workload.
Make your customer support modern, memorable and continuous. Give your customers & agents the messaging experience they find everywhere else with unlimited chat history, rich media support & avatars