Support visitors. Onboard users. Retain customers

Give your customers and agents the experience of modern messaging they are used to. Trigger proactive messages based on a visitor’s behavior, send real-time responses, and get all the context to offer better support.

A Messenger Right Inside Your Helpdesk

Assign conversations to team members or groups. Respond to customers with words, emojis, or images. All of this, from the messenger inside Freshdesk.

Assigning a chat to an agent

Get All the Context to Support Smarter

Get all the contextual information - website path, user profile, and ticket information to make data-backed and confident conversations.

Customer details

Convert Conversations into Tickets

Resolve conversations and convert them into a new ticket or append them to the existing ones.

Chat metrics

Live Chat Support, Powered by Freshchat

Route messages intelligently

Route messages to team members based on their current chat load or their skill levels - beginner, intermediate, or expert.

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Measure in real-time

Get a real-time, visual summary of your helpdesk and team member performance. Measure conversation trends, productivity metrics, or deep dive into any team member’s workload.

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Modern web messenger

Make your customer support modern, memorable and continuous. Give your customers & agents the messaging experience they find everywhere else with unlimited chat history, rich media support & avatars.

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