Provide prompt, concise answers and build meaningful relationships with customers in real time with our live chat solution that works seamlessly with your helpdesk - no setup or integration required!
Conversations are automatically routed to the relevant experts on your team. Add a pre-chat form to your chat widget to trigger workflow automations based on customer information.
Get contextual information about the customer such as user attributes, webpage navigation and chat history as you interact with them.
View monthly reports on chat metrics to get a high-level overview of how the Live Chat channel is performing.
Keep tabs on every chat conversation by converting them into tickets.
Hide or show the chat windows based on each agent’s availability to accept chat requests.
Save chat history to refer to details in conversations as required.