Engage in real-time, right from your helpdesk

Provide prompt, concise answers and build meaningful relationships with customers in real time with our live chat solution that works seamlessly with your helpdesk - no setup or integration required!

Chatting with a customer

Chats are routed to the right agents automatically

Conversations are automatically routed to the relevant experts on your team. Add a pre-chat form to your chat widget to trigger workflow automations based on customer information.

Assigning a chat to an agent

Know where your customers are from

Get contextual information about the customer such as user attributes, webpage navigation and chat history as you interact with them.

Customer details

Track performance with chat reports

View monthly reports on chat metrics to get a high-level overview of how the Live Chat channel is performing.

Chat metrics

Additional chat features

Convert chats to tickets

Keep tabs on every chat conversation by converting them into tickets.

Set chat availability

Hide or show the chat windows based on each agent’s availability to accept chat requests.

Access chat history

Save chat history to refer to details in conversations as required.