Live chat support within Freshdesk, powered by Freshchat
Route messages intelligently
Route messages to team members based on their current chat load or their skill levels — beginner, intermediate, or expert. Balance workload across teams by setting a limit on current active conversations per agent.
Make data-driven decisions
Generate reports or get a visual summary of your incoming chat volumes, agent productivity, and overall team performances. Measure conversation trends, productivity metrics, and deep dive into any team member’s workload.
Modern web messenger
Categorize chats based on topics, and route customer requests to the right teams. With unlimited chat history and rich media support, give your customers and agents a modern, memorable and seamless messaging experience.