Use Freshcaller to manage all the functionalities of a powerful call center right inside Freshdesk. Your agents can improve their productivity, as they no longer have to juggle between tools to handle customer conversations. With comprehensive features like Omniroute™, your agents can balance their workload across emails and calls.
By integrating Freshcaller with Freshdesk, you can get all incoming call notifications inside your helpdesk. This way, your support agents can handle calls and email tickets from one place. While on call, your agents can access the customer’s previous interactions in Freshdesk, enabling them to have contextual conversations. The phone widget lets agents make phone calls with a single click.
There might be times when you might miss calls from customers who contact you during non-business hours. In such cases, Freshdesk automatically converts these voicemails and missed calls into tickets, and agents can attend to them once they are back. Also, if a support query is not resolved over the call, your agents can convert them into a new ticket or append them to an existing one.
You can choose to record customer calls and attach them to your tickets. This way, you get a holistic view of the customer’s past interactions across calls and emails. With all this information on hand, you can have data-backed conversations and ensure your customers don’t have to repeat their queries on calls.R
