No hardware installation and set up cost. Standard phone features are available from free plan. Buy a number and pay only for the calls.
Make and take calls from your iOS and android apps. Forward incoming calls to your mobile number to take calls while away from your desk.
You don't need physical phones. You can buy numbers, take and make calls, record calls and track them right inside your helpdesk.
Set up Interactive Voice Response to let callers pick who they want to talk to. You can also buy different numbers for different agent groups.
Record every incoming and outgoing call and convert them into tickets. Add follow up calls about the same issue to existing tickets.
Monitor calls to see how quickly an agent is able to resolve customer problems, or even barge in to provide assistance to agents.
Expand your presence to practically any country in the world. Call masking is well suited for both outbound and inbound teams.
Report on the end-to-end lifecycle of every call with IVR time, queue time, ringing time, speed to answer time, hold time, talk time, and more.
Call center agents can focus on completing tasks and action items after every call before becoming available again
Setting up Freshdesk's phone channel is fantastic. You just pick your number, agree to pay for it and you have a working telephone taking voice messages.
You can even upload well recorded greetings. Much, much better than fighting for forty minutes to get recordings to even test the system. Congratulations to the Freshdesk team on making the phone integration so easy to set up, straight out of the box.
Freshdesk's built-in phone channel lets you set up a call center, that is closely integrated with the rest of your support channels, in a matter of minutes. The best part is that there is no hardware installation necessary. You can buy a local or a toll free number, plug in your headphones and start taking calls using your laptop (or mobile) right away.
Customers expect businesses to know who they are and why they are calling you even before they say "hello". That's why we made sure that when a customer calls, on Freshdesk's phone channel, you can pull up not just their previous calls but also the emails, tweets or even chat messages the caller (or anybody in their company) sent you previously. This way, not only are agents prepared when they take up the calls, but customers also receive a smooth support experience.