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Standard Features

Easy to set up straight out of the box

Setting up Freshdesk's phone channel is fantastic. You just pick your number, agree to pay for it and you have a working telephone taking voice messages.

You can even upload well recorded greetings. Much, much better than fighting for forty minutes to get recordings to even test the system. Congratulations to the Freshdesk team on making the phone integration so easy to set up, straight out of the box.

Alec Kinnear
Creative Director, Foliovision
Your Phone Support Seamlessly Integrated With Other Channels

Freshdesk's built-in phone channel lets you set up a call center, that is closely integrated with the rest of your support channels, in a matter of minutes. The best part is that there is no hardware installation necessary. You can buy a local or a toll free number, plug in your headphones and start taking calls using your laptop (or mobile) right away. 

Customers expect businesses to know who they are and why they are calling you even before they say "hello". That's why we made sure that when a customer calls, on Freshdesk's phone channel, you can pull up not just their previous calls but also the emails, tweets or even chat messages the caller (or anybody in their company) sent you previously. This way, not only are agents prepared when they take up the calls, but customers also receive a smooth support experience.

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