The phone channel for Freshdesk powered by Freshcaller brings all the functionality of a powerful call centre right inside your helpdesk. Maximise agent productivity without having to juggle between tools with comprehensive features that let you manage phone calls from customers effortlessly.
Incoming call notifications pop up right inside your helpdesk, so you can accept and take calls easily. You can also use the phone widget on the bottom left to make calls.
You can automatically convert your voicemails and missed calls into tickets. You can also choose to create tickets for calls you take, or add the calls to existing tickets.
Retain context about customers and issues by having access to entire customer interaction history and all previous tickets and notes right where you need them.