Convert calls into tickets
There might be times when you might miss calls from customers who contact you during non-business hours or you’d want to save the calls to enrich your customer data. In such cases, Freshdesk Omnichannel automatically converts these voicemails and missed calls into tickets, and agents can address them once they are back online. Also, if a support query is not resolved over the call, your agents can convert them into a new ticket or append them to an existing one to follow through with a resolution.