Acquire and utilize local phone numbers from within your helpdesk to connect with your customers around the globe. With just a click you can buy phone numbers from countries across the globe and use them to mask your local number. Setup toll-free helpline as well within freshdesk without using any third party service with standard rates charged for incoming, outgoing and forwarding calls from your helpdesk.
1. Mask your helpline number: Establish yourself as a local business by buying a local number for that location and using it to mask your helpline number
2. Reach customers easily: Customers can contact you easily as they are familiar with local numbers as well as use of toll-free numbers
3. Perform secure call masking: Secure call masking with phone number verification to prevent spamming
4. Route calls to the right agent: Automated distribution of incoming calls from purchased numbers to agents logged into the helpdesk depending on their availability
5. Buy numbers around the world: Purchase phone numbers for over 40 countries and use them to mask your existing helpline number
Train your agents to be more efficient and productive, and maintain support quality