Call Monitoring & Barging

Increase First Call Resolution

What is call monitoring and call barging?

Call center admins and supervisors can discreetly listen to agents engage with customers or prospects. Monitor any call in real-time, and if needed, barge or join into those calls and speak to your customers and agents simultaneously. In case you feel the agent needs assistance, jump in instantly and provide a better explanation on the spot.


1. Increase agent productivity: Manage, train, and support agents to be more productive, efficient, and contribute better to your business

2. Improve customer satisfaction: Promote the highest levels of customer engagement

3. On-the-spot support: Prevent escalations and endless call transfers by providing answers on the spot

4. Close deals faster: Make better business decisions based on the outcome of the calls - jump into calls and take your business closer towards making the sale

5. Manage calls remotely: Cloud-based call centers ensure you monitor or barge into calls even when you are working remotely or out of office

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