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Customers can now connect their Freshchat account with Freshdesk and answer chats from right within their Freshdesk account and is available across all plans.
The Summary app adds a section on top of the ticket which teams can use to write down a summary of problems reported, inside a ticket.
When you insert an image or upload an attachment, you’ll have the option of annotating the image with text to describe steps, add shapes to bring attention to certain areas or blur out details you don’t want your customers to see.
We've increased attachment limits in Email, Solutions and Forums for Freshdesk to 20 MB per conversation for Blossom+ plans.
The next time you have a customer raising a ticket from your portal, you’ll see a trail of the last five solution articles they’ve read. You can get an idea of what help content they’ve already seen and you can tweak your responses appropriately.
You can now add any of the custom fields in tickets as columns in the table view.
Team Huddle now indicates unread messages in a discussion.
An admin can now easily ask a specific reporting question without having spend time searching for specific reports.