• 2019
    • June
    • April
    • March
    • February
    • January
  • 2018
    • December
    • October
    • September
    • August
    • July
    • June
    • April
    • March
    • February
  • 2017
    • December
    • November
    • October
    • September
    • August
    • July

June 2019

June 17, 2019 BETA
Analytics

Monitor your team’s performance along with the metrics most relevant to you.

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June 27, 2019 REVAMP
Automations

Save both time and effort by automating mundane and repetitive tasks in your helpdesk.

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June 27, 2019 BETA
Omniroute™

Balance agent workload from across multiple channels all in one place.

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June 27, 2019
Multilingual Ticket Forms

Admins can setup translations for ticket fields based on the various languages configured in the helpdesk.

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April 2019

April 4, 2019 BETA
Field Service Management

Plan your field technicians' schedules, pass on customer information to them and live-track progress as they solve problems on-site.

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April 11, 2019
WhatsApp Integration

Convert your one-on-one conversations including images or GIFs on WhatsApp into tickets and handle them from your Freshdesk with ease.

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March 2019

March 21, 2019 BETA
Help Widget

Be present and engage with your customers without disrupting their experience.

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March 14, 2019
Sorting ticket conversations

Sort the order in which you'd like to see conversations within your ticket details page.

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March 7, 2019
Undo Send

Clicked on ‘Send’ even before the email was ready? Use the ‘Undo Send’ button to stop accidental replies!

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February 2019

February 14, 2019
Canned Forms

Customize and use these readily accessible form templates to resolve major service requests faster.

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January 2019

January 20, 2019 REVAMP
Freshdesk Mobile App

Access the full power of a helpdesk from anywhere you go with Freshdesk Mobile apps.

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January 23, 2019
Customer Segments

Provide personalized support in your helpdesk by classifying users based on their support needs.

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December 2018

December 24, 2018
Proactive Outreach 

Integrate Freshdesk with Shopify, and reach out to customers proactively when they abandon carts. 

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October 2018

October 18, 2018
Sandbox

Sandbox creates a secure test environment for helpdesk admins to try new features and settings in Freshdesk…

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September 2018

September 21, 2018
Audit Log

Monitor changes easily and stay informed about the actions occurring in your support desk with Audit Log.

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August 2018

August 18, 2018
Session Replay by Freshmarketer

Watch a video playback of your customers’ activity on your portal to understand their problems better.

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July 2018

July 12, 2018
Shopify App

Get complete context, issue refunds and cancel orders right from inside Freshdesk.

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June 2018

June 22, 2018
Agent portal branding

Customize your Freshdesk agent portal to reflect your company’s branding.

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June 22, 2018
Team Dashboards

Monitor your teams easily and take data-driven decisions to hit your support targets with customizable Team…

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April 2018

April 12, 2018
Language support on Freshdesk Mint

We now support Polish, Spanish, Finnish and Norwegian in the Freshdesk Mint Experience.

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April 17, 2018
Microsoft Teams Integration

Receive instant notifications on Teams whenever there’s an update on the tickets assigned to you in Freshdesk.

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April 20, 2018
Freshdesk Freshchat integration

Customers can now connect their Freshchat account with Freshdesk and answer chats from right within their…

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April 4, 2018
Dropbox integration for Mint

Access your Dropbox files right from a ticket and share it with your customers.

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April 8, 2018
Google Drive integration for Mint

Agents can easily share files from their Google Drive accounts while responding to customers.

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April 1, 2018
Social signals

An AI entity that automatically finds tweets relevant to your support team and cancels out the noise.

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March 2018

March 22, 2018
To do Reminders

Add reminders for the to-do’s that you’ve set in Freshdesk. When your customers ask you to call them or reach out…

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March 15, 2018
Google Hangouts Chat Integration

With the Hangouts chat integration, you can get notified when customers respond or when tickets are updated…

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March 8, 2018
The Summary App

The Summary app adds a section on top of the ticket which teams can use to write down a summary of problems…

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February 2018

February 23, 2018
Read Receipts in Team Huddle

With read receipts, you’ll know if the intended recipient has read your message
February 20, 2018
Increased Attachment Limits

We've increased attachment limits in Email, Solutions, and Forums for Freshdesk to 20 MB per conversation for…

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February 14, 2018
Quick actions in ticket replies

With quick actions, you can type /c or /s to quickly search for a canned response or a solution article when you’re…

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February 2, 2018
Image Annotations

When you insert an image or upload an attachment, you’ll have the option of annotating the image with text to…

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December 2017

December 7, 2017
Language Support in Freshdesk

Freshdesk Mint Experience is now available in 11 languages apart from English - French, Dutch, German…

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December 9, 2017
Customer Journey

The next time you have a customer raising a ticket from your portal, you’ll see a trail of the last five solutions…

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November 2017

November 17, 2017
280 characters on Twitter

Freshdesk officially supports 280 characters for social support on Twitter.
November 3, 2017
Customized Table View

You can now add any of the custom fields in tickets as columns in the table view.

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October 2017

October 13, 2017
Mint

Introducing a modern, faster and more responsive Freshdesk platform.

September 2017

September 22, 2017
Email Previews

Get a quick snapshot of what the actual email will look like before you send it out.
September 9, 2017
Group mentions in Team Huddle

Get your team to help out on tickets by tagging the entire group in a discussion!
September 2, 2017
Unread Notifications in Team Huddle

Team Huddle now indicates unread messages in a discussion.

August 2017

August 30, 2017
Insights

A handy dashboard pane for an admin or supervisor to monitor their helpdesk operations and step in when…

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August 17, 2017
Team Huddle

Collaborate with team members across the company to resolve customers issues faster!
August 10, 2017
Answers

An admin can now easily ask a specific reporting question without having spend time searching for specific reports.

July 2017

July 12, 2017
Features Launched before August

Our features prior to August are available on this link.

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