Monitor your team’s performance along with the metrics most relevant to you.
Balance agent workload from across multiple channels all in one place.
Plan your field technicians' schedules, pass on customer information to them and live-track progress as they solve problems on-site.
Be present and engage with your customers without disrupting their experience.
Access the full power of a helpdesk from anywhere you go with Freshdesk Mobile apps.
Customize your Freshdesk agent portal to reflect your company’s branding.
We now support Polish, Spanish, Finnish and Norwegian in the Freshdesk Mint Experience.
Customers can now connect their Freshchat account with Freshdesk and answer chats from right within their…
Agents can easily share files from their Google Drive accounts while responding to customers.
Add reminders for the to-do’s that you’ve set in Freshdesk. When your customers ask you to call them or reach out…
With read receipts, you’ll know if the intended recipient has read your message
With quick actions, you can type /c or /s to quickly search for a canned response or a solution article when you’re…
Freshdesk Mint Experience is now available in 11 languages apart from English - French, Dutch, German…
Freshdesk officially supports 280 characters for social support on Twitter.
Get a quick snapshot of what the actual email will look like before you send it out.
A handy dashboard pane for an admin or supervisor to monitor their helpdesk operations and step in when…
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