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Monitor your teams easily and take data-driven decisions to hit your support targets with customizable Team Dashboards.
An AI entity that automatically finds tweets relevant to your support team and cancels out the noise.
Agents can easily share files from their Google Drive accounts while responding to customers.
Access your Dropbox files right from a ticket and share it with your customers.
Customers can now connect their Freshchat account with Freshdesk and answer chats from right within their Freshdesk account and is available across all plans.
Receive instant notifications on Teams whenever there’s an update on the tickets assigned to you in Freshdesk.
The Summary app adds a section on top of the ticket which teams can use to write down a summary of problems reported, inside a ticket.
With the Hangouts chat integration, you can get notified when customers respond or when tickets are updated, right inside Hangouts Chat.
When you insert an image or upload an attachment, you’ll have the option of annotating the image with text to describe steps, add shapes to bring attention to certain areas or blur out details you don’t want your customers to see.
With quick actions, you can type /c or /s to quickly search for a canned response or a solution article when you’re replying to a ticket, and insert it right away.
We've increased attachment limits in Email, Solutions and Forums for Freshdesk to 20 MB per conversation for Blossom+ plans.
The next time you have a customer raising a ticket from your portal, you’ll see a trail of the last five solution articles they’ve read. You can get an idea of what help content they’ve already seen and you can tweak your responses appropriately.
You can now add any of the custom fields in tickets as columns in the table view.
Team Huddle now indicates unread messages in a discussion.
Get your team to help out on tickets by tagging the entire group in a discussion!
An admin can now easily ask a specific reporting question without having spend time searching for specific reports.
Collaborate with team members across the company to resolve customers issues faster!