New Features | Freshdesk

2018
- April
- March
- February
2017
- December
- November
- October
- September
- August
- Pre-August

April 2018

Apr 2018 VIDEO

Freshdesk Freshchat integration

Customers can now connect their Freshchat account with Freshdesk and answer chats from right within their Freshdesk account and is available across all plans.

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Apr 2018 NEW FEATURE

Microsoft Teams Integration

Receive instant notifications on Teams whenever there’s an update on the tickets assigned to you in Freshdesk.

Apr 2018 ARTICLE

Language Support on Freshdesk Mint

We now support Polish, Spanish, Finnish and Norwegian in the Freshdesk Mint Experience.

March 2018

Mar 2018 Article

The Summary App

The Summary app adds a section on top of the ticket which teams can use to write down a summary of problems reported, inside a ticket.

Mar 2018 ARTICLE

Google Hangouts Chat integration

With the Hangouts chat integration, you can get notified when customers respond or when tickets are updated, right inside Hangouts Chat.

Mar 2018 ARTICLE

Add reminders for the to-do’s that you’ve set in Freshdesk. When your customers ask you to call them or reach out to them at a specific time, you can add a to-do in any ticket, and set a reminder against it.

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February 2018

Feb 2018 Article

Image Annotations

When you insert an image or upload an attachment, you’ll have the option of annotating the image with text to describe steps, add shapes to bring attention to certain areas or blur out details you don’t want your customers to see.

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Feb 2018 Article

Quick actions in ticket replies

With quick actions, you can type /c or /s to quickly search for a canned response or a solution article when you’re replying to a ticket, and insert it right away.

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Feb 2018 Article

Increased Attachment Limits

We've increased attachment limits in Email, Solutions and Forums for Freshdesk to 20 MB per conversation for Blossom+ plans.

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Feb 2018

Read Receipts in Team Huddle

With read receipts, you’ll know if the intended recipient has read your message

December 2017

Dec 2017 Article

Customer Journey

The next time you have a customer raising a ticket from your portal, you’ll see a trail of the last five solution articles they’ve read. You can get an idea of what help content they’ve already seen and you can tweak your responses appropriately.

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Dec 2017 ARTICLE

Language Support on Freshdesk Mint

Freshdesk Mint Experience is now available in 11 languages apart from English - French, Dutch, German, Br.Portuguese, Tr.Chinese, Italian, Thai, Swedish, Spanish LA and Russian.