Deliver a unified experience across all support channels

Accelerate your team's efficiency 

Happy employees lead to happy customers.

Users love Freshdesk because it saves them time and reduces repetitive tasks. Agents can efficiently work through their tickets, switch between channels, and keep better tabs on customer issues. Admins can streamline team management and consolidate reporting across all support channels from one unified platform.

Let Omniroute handle agent assignment

Omniroute automatically assigns phone calls, chat messages, and tickets to the right agents in your team. It intelligently optimizes for agent effectiveness while being mindful of their workload. You can even define thresholds for agents on each channel to ensure your team is never overwhelmed by support issues.

Delight customers with AI and bots

Our chatbots are designed for engagement, not just deflection.

Freddy AI understands customer intent so our bots can deliver precise answers to questions (instead of a list of confusing FAQs). It is smart enough to guide customers through a series of helpful steps, and it can also detect frustrated customers who need a live agent.

Best of all, our bots don’t require coding, and you can set them up in no time for a great customer experience.

Set up a bot powered by Freddy AI