How can I go from reactive to predictive with Freshdesk?
Predict frustration signals
Detect online frustration signals such as rage clicks, dead clicks, thrashed cursors, and proactively reach out to them to offer assistance.
Spot problems customers run into
By connecting apps like Shopify and Stripe to Freshdesk, you can spot problems like abandoned carts and payment failures.
Reach out to them in advance
The minute your customers run into trouble, Freshdesk lets you automatically reach out to them through personalized emails and help them troubleshoot the issue.