24 x 7 email support and 24 x 5 phone support included with all plans.
All prices mentioned are in USD. INR pricing is for online payments only. For offline payment, please follow USD pricing. EU pricing is for online payments only. Pricing for offline payment varies.
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Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.
Learn more about Day Passes
Set up a cloud-based support hotline instantly with local and toll-free numbers so your customers can contact you by phone. You can create IVRs, assign calls to the right agent and transfer calls whenever necessary. Agents can even take calls from their mobile phones and have them converted to tickets. All that and more starting at $1/month.
Check out the phone call ratesWhen you sign up, you instantly get access to all the features in the Freshdesk Estate Plan for 30 days. No credit card is necessary. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will expire. But we're confident you'll love it.
No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account, to change your plan.
You do! It's your data after all! We want customers to use Freshdesk because they love it, not because their data is stuck in it. You can export all of your information from Freshdesk at any time, no matter what plan you choose.
We take data security seriously at Freshdesk. Our servers are hosted in a world class data center that is protected by 24-hour surveillance and we ensure that our application is always up to date with the latest security patches. Our data-center is also EU safe harbor compliant and all our plans include SSL encryption to keep your data safe.
We accept all major credit cards including Visa, Mastercard, Discover and American Express. If you'd like us to accept purchase orders or take any form of offline payment, please contact your account manager, or write to billing@freshdesk.com.
If you have questions about Freshdesk or the sign up process, Please email us at support@freshdesk.com and we will be glad to answer all your questions
