MONTHLY
YEARLY
SPROUT

For getting started

FREE

for UNLIMITED agents

  • Email Channel
  • Basic Phone Channel
  • Basic Social Channel
  • Basic Chat Channel
  • Knowledge Base

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BLOSSOM

Perfect for small teams

$ 19

/agent/month billed yearly monthly

Everything in Sprout and…

  • Advanced Social Channel
  • Team Huddle
  • Satisfaction Surveys
  • Custom Domain Mapping
  • Time Tracking

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GARDEN

Ideal for growing teams

$ 35

/agent/month billed yearly monthly

Everything in Blossom and…

  • Multilingual Helpdesk
  • Ticket Templates
  • Community Forums
  • Scheduled Reports
  • CSS Customization

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FOREST

Made for enterprises

$ 89

/agent/month billed yearly monthly

Everything in Estate and…

  • IP Whitelisting
  • Custom Email Servers
  • EU Data Center
  • Skill based ticket assignment

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24 x 7 email support and 24 x 5 phone support included with all plans

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Can’t decide which plan is right for you?

See our complete feature comparison

Day Passes

Need some extra hands on support?

Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.

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Frequently Asked Questions

How does the 21-day free trial work?

After you signup, you can access all the features in the Freshdesk Estate Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product.

Can I upgrade or downgrade anytime?

Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account to change your plan.

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.

Do you have any cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Who owns my data?

You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time, we only accept payments online. We will not be able to accept purchase orders or orders over the phone. All of our payments follow USD pricing.

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