Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Start your 21-day free trial with all features. No credit card required.
For getting started
For standard support
/agent/month, billed annually
/agent/month, billed monthly
Everything in Sprout and…
For getting efficient
Everything in Blossom and…
For stellar performance
Everything in Garden and…
Perfect for enterprises
Everything in Estate and…
Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.
Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.
$75/agent/month + $500 for 5000 Freddy sessions/month
€75/agent/month + €500 for 5000 Freddy sessions/month
R1,100/agent/month + R7,500 for 5000 Freddy sessions/month
£55/agent/month + £375 for 5000 Freddy sessions/month
₹5,400/agent/month + ₹36,000 for 5000 Freddy sessions/month
A$110/agent/month + A$725 for 5000 Freddy sessions/month
Available on Forest and Forest Omnichannel
Includes everything in Freddy Self-service and...
Improve your customer experience and agent productivity with the best-in-class bots and AI/ML features from Freddy.
Auto Triage for Custom Fields
Canned Response Suggester
$500 for 5000 Freddy sessions/month
€500 for 5000 Freddy sessions/month
R7500 for 5000 Freddy sessions/month
£375 for 5000 Freddy sessions/month
₹36,000 for 5000 Freddy sessions/month
A$725 for 5000 Freddy sessions/month
Available on all plans
Automate the resolution of issues using highly-customizable chatbots and superior API connectors from Freddy AI.
Rich media interactions
Custom CSS & JS
Facebook Messenger Integration
Available from the Blossom plan.
Add field employees, manage appointments and schedules, and deliver stellar support in person too.
iOS and Android Apps
24 x 7 email support included with all plans
24 x 5 phone support included with all paid plans
Can’t decide which plan is right for you?
See our complete feature comparison
Need some extra hands on support?
Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.
After you sign up, you can access all the features in the Freshdesk Estate or Freshdesk Estate Omnichannel Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Each agent on Freshdesk Omnichannel has access to all features from Freshdesk, Freshchat, Freshcaller, to support customers across channels from one place, with all the context and customer information. Freshdesk Omnichannel plans will include the Estate and Forest plans of Freshdesk, Freshchat, and Freshcaller respectively, with over 40% discount.
You need a minimum of one helpdesk agent on a paid plan to purchase Field employee licenses. There are no limits on the number of field employee licenses you can subscribe to at a time.
Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.
A Freddy session is any unique interaction between an end-user and a bot:
Only self-service AI bot features consume Freddy sessions while agent-assist AI features don’t consume Freddy sessions.
You can purchase an unlimited number of Freddy sessions as packs.
For Freddy features in Forest & Forest Omnichannel: You can purchase extra packs at $100 for 1000 sessions
For Freddy Self-service & Freddy Ultimate: You can purchase extra packs at $500 for 5000 sessions.
The validity of a pack is a month from the date of purchase.
Yes, you can.
Freshdesk Estate: $30/agent/month
Freshdesk Estate Omnichannel: $40/agent/month
Freshchat Estate: $20/agent/month
Freshcaller Estate: $20/agent/month
Well, there isn’t any!
With Freshdesk, you pay exactly what you sign up for and that’s that. No extra, under-the-rug pricing.
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