Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Start your 21-day free trial with all features. No credit card required.
For getting started
For standard support
/agent/month, billed annually
/agent/month, billed monthly
Everything in Sprout and…
For getting efficient
Everything in Blossom and…
For stellar performance
Everything in Garden and…
Perfect for enterprises
Everything in Estate and…
Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.
Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.
$75/agent/month + $500 for 5000 Freddy sessions/month
€75/agent/month + €500 for 5000 Freddy sessions/month
R1,100/agent/month + R7,500 for 5000 Freddy sessions/month
£55/agent/month + £375 for 5000 Freddy sessions/month
₹5,400/agent/month + ₹36,000 for 5000 Freddy sessions/month
A$110/agent/month + A$725 for 5000 Freddy sessions/month
Available on Forest and Forest Omnichannel
Includes everything in Freddy Self-service and...
Improve your customer experience and agent productivity with the best-in-class bots and AI/ML features from Freddy.
Auto Triage for Custom Fields
Automatically predict custom ticket fields for all your tickets with Freddy AI
Robo Assist (RPA Connectors)
Bring your own RPA vendor to automate business processes with Robo Assist. See FAQ for more details.
Guide agents through pre-configured steps in multiple languages; use API connectors and intents to help your agents resolve customer queries faster.
Canned Response Suggester
Let Freddy suggest canned responses to your agents to help them respond to email tickets.
Create powerful reports with attributes and visualizations unique to your business and draw deeper insights from your support data.
$500 for 5000 Freddy sessions/month
€100 for 1000 Freddy sessions/month
R1500 for 1000 Freddy sessions/month
£75 for 1000 Freddy sessions/month
₹7200 for 1000 Freddy sessions/month
A$145 for 1000 Freddy sessions/month
Available on all plans
Automate the resolution of issues using highly-customizable chatbots and superior API connectors from Freddy AI.
Build chatbots using the no-code GUI builder by defining answers and conditional flows unique to every use-case in your business.
Fetch or push information by integrating your bot with your favorite apps and tools.
Train your bot to capture intent and provide relevant answers at all times.
Rich media interactions
Set up rich interactions like carousels, calendars, etc. for your customers to converse with ease.
Custom CSS & JS
Customize the look and feel of your chatbot widget to suit your branding, use custom JS to bring in HTML pages inside the widget.
Pass information about the customer and conversation to the bot to provide contextual support.
WhatsApp Business Integration
Offer instant support by deploying your bot inside your WhatsApp business account.
Facebook Messenger Integration
Offer instant support by deploying your bot inside your FB Messenger account.
Set up your bot in multiple languages to support your global customer base.
Monitor bot activities easily and always stay updated on what’s happening in every conversation.
Have your bot transfer conversations to your agents seamlessly, whenever necessary.
Available from the Blossom plan.
Add field employees, manage appointments and schedules, and deliver stellar support in person too.
iOS and Android Apps
24 x 7 email support included with all plans
24 x 5 phone support included with all paid plans
Can’t decide which plan is right for you?
See our complete feature comparison
Need some extra hands on support?
Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.
After you sign up, you can access all the features in the Freshdesk Estate or Freshdesk Estate Omnichannel Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Each agent on Freshdesk Omnichannel has access to all features from Freshdesk, Freshchat, Freshcaller, to support customers across channels from one place, with all the context and customer information. Freshdesk Omnichannel plans will include the Estate and Forest plans of Freshdesk, Freshchat, and Freshcaller respectively, with over 40% discount.
You need a minimum of one helpdesk agent on a paid plan to purchase Field employee licenses. There are no limits on the number of field employee licenses you can subscribe to at a time.
Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar customer-facing and agent-facing AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.
A Freddy session is any unique interaction between an end-user and a bot:
Only customer-facing AI bot features consume Freddy sessions while agent-facing AI features don’t consume Freddy sessions.
You can purchase an unlimited number of Freddy sessions as packs. You can purchase extra packs at $100 for 1000 sessions.
The validity of a pack aligns with your payment cycle. For example: If you choose to pay quarterly, your Freddy sessions will also expire quarterly.
With Robo Assist (Robotic Process Automation connectors) you can integrate to any RPA provider like UI Path, Automation Anywhere, etc, to automate business processes.
Robo Assist helps agents execute lengthy and repetitive customer support processes with a single click by replicating agent UI actions on any external system using UI actions or APIs.
You can use Robo Assist (RPA connectors) with your existing RPA vendor and processes built on that vendor's tools. In case you don't have an existing vendor, we will recommend a vendor and build processes for you as part of the implementation, at an additional charge. Contact us for more details.
Well, there isn’t any!
With Freshdesk, you pay exactly what you sign up for and that’s that. No extra, under-the-rug pricing.
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