After having a positive experience with a company, 77% of customers would recommend it to a friend — Temkin Group
Sometimes, customer enquiries can slip through the cracks. Occasionally, you might find an enquiry, hours after a customer contacted you. We understand that it can get difficult to manage your customer issues at times.
With a helpdesk software like Freshdesk, your team will find it easy to send prompt and personalised responses to every single customer. Ensuring every customers of yours has a great experience becomes much easier.
With Freshdesk, you can work with customer enquiries coming in from email, phone, social media, chat, your website or app, from the convenience of a single window. Save time and effort by automating repetitive tasks and organize customer conversations based on your convenience.
Freshdesk’s reports will help you validate your teams’ performance, ticket trends, and customer happiness. This data will enable you to take decisions that are best suited for your customers, and ultimately, your business.
You can respond to customer enquiries from multiple channels like email, phone, chat, and social media from the convenience of a single window. You don’t have to constantly remind yourself to check these different channels for customer enquiries.
Automations can take care of Routine tasks and improve your team’s productivity. In Freshdesk’s free plan, automations prioritize enquiries based on what your customers write to you about, auto-send personalised emails and assign enquiries to the right person in your team.
In the free plan, you will have access to reports that will give you insights on your response times, ticket volume, SLA compliance based on your team members’ performance.
Create a knowledge base and enable customers to help themselves. This way, your customers get answers to their questions instantly, and the volume of simple enquiries you receive will reduce.
Integrate your Freshdesk account with different tools that you may need to work with. Boost your productivity by choosing from over 300 apps on our marketplace.
Regardless of whether you choose our free plan or our highest paid plan, should you have any questions, our Support team has got you covered. We’re available to help you 24x7 over email and 24x5 over phone and chat.
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
“We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”