Here’s what Freshdesk’s free plan offers
You can respond to customer enquiries from multiple channels like email, phone, chat, and social media from the convenience of a single window. You don’t have to constantly remind yourself to check these different channels for customer enquiries.
Automations can take care of Routine tasks and improve your team’s productivity. In Freshdesk’s free plan, automations prioritize enquiries based on what your customers write to you about, auto-send personalised emails and assign enquiries to the right person in your team.
In the free plan, you will have access to reports that will give you insights on your response times, ticket volume, SLA compliance based on your team members’ performance.
Create a knowledge base and enable customers to help themselves. This way, your customers get answers to their questions instantly, and the volume of simple enquiries you receive will reduce.
Integrate your Freshdesk account with different tools that you may need to work with. Boost your productivity by choosing from over 300 apps on our marketplace.
Regardless of whether you choose our free plan or our highest paid plan, should you have any questions, our Support team has got you covered. We’re available to help you 24x7 over email and 24x5 over phone and chat.