Here’s what you can achieve with Freshdesk’s free plan
Improve your customer engagement
When your team inbox and call center is in one place, tracking, prioritizing and resolving tickets is a hassle-free process. This, in turn, helps improve customer engagement.
Collaborate and resolve tickets faster
The integrated collaboration tool powered by Freshconnect, helps you collaborate on tickets right from the ticket interface. You can loop in members of your team or receive third-party help right from Freshdesk.
Help customers help themselves
Deflect incoming tickets using Freshdesk’s powerful knowledge base, and allow you team to utilize their time in more efficient ways. Document solution articles and FAQs that will help your customers resolve issues on their own.
Expand your capabilities
Build on the functionality of Freshdesk and bring in the various verticals of your business into Freshdesk by plugging in applications from the Freshdesk marketplace which supports over 500 applications.
Automate mundane tasks
Focus on holding great conversations with customers and on other important tasks, and let Freshdesk handle the rest for you. You can set up rules that route incoming tickets to the right agent and save answers to frequently asked questions.
Monitor important metrics
With Freshdesk’s dashboard and reporting, you can monitor ticket trends and patterns. The insight gathered about the ticket volume can help you optimize workflows and prevent bottlenecks.