Why does a growing business need a free ticketing software?
When your business is just starting out, you might think that email is the best channel through which you can engage your customers. However, as your business grows, customers are likely to reach out to you through phone, chat, or look for your brand on social media. You might find it increasingly difficult to handle all your customer interactions with only a mailbox, and will need a tool with more capabilities—like a helpdesk or ticketing software.
A ticketing software or a helpdesk software is a tool that helps you manage customer conversations across channels.
Instead of migrating to a ticketing software after chaos unfolds, using a ticketing software right from the start can help you avoid problems and also provide great customer experiences.