The customer-for-life software suite
By Use Case
Email, chat, phone, social — Be there for your customers, wherever they are!
For getting started
Perfect for small teams
Everything in Sprout and…
Ideal for growing teams
Everything in Blossom and…
Includes Blossom's Omnichannel features
Best value for large teams
Everything in Garden and…
Includes Garden's Omnichannel features
Made for enterprises
Everything in Estate and…
Includes Estate's Omnichannel features
Available on Estate and Forest Plans
Add field technicians, manage schedules and appointments, and track service performance with curated reports. Deliver stellar support in person with the FSM module for Freshdesk.
24 x 7 email support included with all plans
24 x 5 phone support included with all paid plans
Can’t decide which plan is right for you?
See our complete feature comparison
Collaborate with context on all support channels from a single window. This powerful synergy makes Freshdesk the most seamless helpdesk and positions you to serve your customers effortlessly. The best-in-class omnichannel helpdesk is for your taking.
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Need some extra hands on support?
Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.
After you signup, you can access all the features in the Freshdesk Estate Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to change your subscription details.
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.
We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time, we only accept payments online. We will not be able to accept purchase orders or orders over the phone. All of our payments follow USD pricing.
Yes, you can sign up for any Freshdesk Plan (except Forest) without the omnichannel features. Take advantage of Freshdesk's core support features to run your customer support, but we suggest you give our omnichannel features a spin.
You need a minimum of one helpdesk agent on either the Estate or Forest plan to purchase Field Technician licenses. There are no limits on the number of field technician licenses you can subscribe to at a time. To find out more, click here.
Well, there isn’t any!
With Freshdesk, you pay exactly what you sign up for and that’s that. No extra, under-the-rug pricing.
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