Going from reactive to proactive — the new paradigm in customer support
For a long time now, customer support has been reactive with support agents providing assistance only after a disrupted experience. Every time your customers face an issue, they contact your support team through multiple channels. Your support agent then troubleshoots the problem and offers a solution.
Today’s digital-connected customers want more than just a solution to their problem. They’d rather quietly switch to another brand than wait for a long time on your support team for a solution. Customers want help at the right time.
But more importantly, customers now want their problems to be addressed even before they run into them — they want an uninterrupted, seamless customer experience. Winning your customers’ hearts in now easy because Freshdesk helps you do just that!