For years, customer support has been reactive. Every time your customers face a problem, they contact your support team through different channels. Someone picks up their issue, troubleshoots the problem and finally, offers a solution.
Customers, though, are tired of waiting for days and explaining their problem to multiple people to get a solution.
With Freshdesk, you can now give your support teams the power to proactively contact customers the moment they run into trouble. By being there for customers whenever they’re stuck, you can turn bad experiences into good ones and create moments of wow like never before!
By connecting apps like Shopify and Stripe to Freshdesk, you can spot problems like abandoned carts and payment failures.
The minute your customers run into trouble, Freshdesk lets you automatically reach out to them through personalized emails and help them troubleshoot the issue.
By identifying, reaching out and understanding problems proactively, you can get meaningful insights and improve the end product experience for your customers.
Here’s a step-by-step guide on how you can get started with proactive support in Freshdesk.