Fresh Updates from the Marketplace

Time for our last round-up of the year! It’s been a landmark year for the Freshworks Marketplace, we’ve seen a huge influx of apps into the Marketplace. We’ve grown from 250 apps last December to 560 in early December 2018. There have been apps in huge demand like Trello and Atlassian Jira Plus as well as some innovative apps like BrightReps and Hugo which have integrated with Freshdesk to improve agent productivity as well as improve the quality of support.

With the new and improved Freshdesk Mint Platform bringing some advanced features, we’ve been able to build even more powerful integrations. We’ve seen a significant increase in app adoption as more and more of our Freshdesk customers understand that apps and integrations are an integral part of their workflows and can significantly help optimize the way they do business.

2018 has been a great year for the Freshworks Marketplace and we can’t wait to see what’s in store for 2019. For now, here are some of the freshest apps in the Freshworks Marketplace.

Manage All Your Billing Services With Workflow Max

With this integration, you will be able to manage agent resources and billing without leaving Freshdesk. The app makes real-time invoicing easy since it allows you to track ticket level time entries. This in turn also help you track an agent’s efficiency and time spent on tickets.


Get Relevant Contact Details Asap With Customize Contact Fields

This app reduces the time an agent spends scrolling through the default contact fields populated by Freshdesk. This app allows users to hide/show default and custom fields to enhance user experience.

Create Knowledgebase Articles Easily With Iorad Solution Maker

Creating solution articles is extremely painful and time-consuming. iorad captures each step of a solution process as you go while creating a knowledge base article at the same time. Just tell iorad you’re ready to capture by clicking the iorad extension in the browser toolbar and click through the steps in real time. Let iorad do the rest. In minutes, you’ll have an interactive tutorial & process step list to publish as a Freshdesk solution article.

Get Customer Information At Your Fingertips With Base Crm

Get a consolidated view of all customer information, mapped from the requester email, within Freshdesk. Once you connect your Base CRM to this app – when a ticket is created, this app uses the requester email to retrieve contact account and lead details from the Base CRM database and display it in Freshdesk. This allows agents to view customer details and history from Base CRM in one place, saving time and increasing productivity.

Easily Respond To Customer Review With App Store And Google Play Store Reviews

The AppFollow integration with Freshdesk simplifies the way you manage your app or game reviews. You no longer need to track them in stores: receive all reviews that matter to your Freshdesk account and reply to them without leaving your helpdesk. No redirections to app stores, no missed tickets, and bugs — all that now is in your Freshdesk dashboard.


Get All The Customer Information You Need With Identity Integration

This app helps Identity CRM users get important information about the ticket requester immediately in Freshdesk. Some of the information it collects is the requester a member in Identity, postcode, donor and more. This info is displayed near the ticket details allowing staff to write more informed answers.

Ensure You Are Always GDPR Compliant With Gdpr Assistant

This app will automatically delete user data after certain periods of time. Once you configure for how long time data shall be stored GDPR Assistant will take care of the rest and make sure you’re not violating the GDPR rules. And best of all: eliminate the manual process or combing and deleting data! It also creates PDF reports of all the interactions a person has had with your organization, saving the time spent on searching and filtering data for a data subject request.

Create A Seamless Connection Between Freshdesk And Jira With Atlassian Jira Plus

Installing the JIRA app for Freshdesk will let you create and associate JIRA issues with Freshdesk tickets. This app lets you sync ticket statuses and comments from JIRA directly into Freshdesk whenever a change is made. This real-time information sync ensures that both engineers and support teams have a 360 view of the ticket or issue.

Keep Your Customers In The Loop With Escalation Email To Requester

This app will automatically send an email to a ticket requester to update them about the status of a ticket on your behalf. This ensures that customers are aware if there is an SLA breach or if a resolution has been expedited. Admins can customize what email should be sent and who the recipients should be, in the app settings. Multiple email templates can be created so that emails can be sent out automatically without any extra effort from the agent.

Get A Detailed History Of Your Customer’s Order With Cartloom

Cartloom users can now get a detailed history about a customer right in their Freshdesk window. If any ticket is raised, you have the ability to check all relevant order details in the Cartloom Widget next to Ticket details. you have the option to see List of items, Quantity, Invoice Number and all past purchases from the same client.