Delight Your Customers with these Productivity Enhancing Marketplace Apps

As you embark on a new decade, you might want to take some of these apps along in your quest to wow your customers. These apps will not only ease your workflow to let you focus on what matters the most — customer experience — but also help you get more efficient at your job. 

Leverage the Power of Chatbot Tech to Deflect Trivial Tickets and Reduce Ticket Volume with Quriobot 

Quriobot is a chatbot platform that simplifies the process of building chatbots. The app aids your support efforts by introducing a “bot firewall” and creates a ticket only if the bot is unable to answer a customer’s question right away. This saves both the customer’s and agent’s time as the most frequent questions are answered immediately without delay. 


SyncPenguin Provides Real-Time Two-Way Synchronization of Contacts, Tickets, and Meetings with Your CRM, ERP, eCommerce, or Marketing Automation Tools

SyncPenguin is a platform for reliable and fully customizable two-way synchronization of business tool data. It provides an out-of-the-box connection with Freshdesk contacts, tickets, and tasks with other CRM, ERP, eCommerce, marketing automation tools, etc. for a two-way data sync and migration, and a powerful dashboard to create, manage and monitor your synchronization to boot.


Netomi Virtual Agent Empowers You to Resolve Support Tickets With Minimal Human Intervention

The Netomi Virtual Agent reduces response times on email and chat drastically, boosts agent productivity, and provides a brilliant customer experience. The app can also integrate with core business systems including Order Management Systems, CRM platforms, and inventory management systems to provide meaningful, personalized resolutions to customers. 

NetomiSend and Respond to Text Messages Directly from Freshdesk with Textline 

With this app, you no longer have to switch back and forth between different platforms the next time you need to quickly respond to a customer complaint or view a record of all of your conversations — you can do it right from Freshdesk. All text conversations are automatically logged into Freshdesk as tickets, while Freshdesk contacts are saved in Textline’s address book.


Flow is Your Corporate Telephony, Video, and Chat Combined in One Cloud-Based Solution to Facilitate Communication and Collaboration with Customers and Colleagues Alike

The Flow caller app guarantees satisfied customers, plus increases business opportunities by providing you with smart features such as caller ID, automatic creation of a new ticket for an incoming caller, or display of the incoming caller’s related tickets. To put it simply, Flow is a one-stop shop for all your communication and collaboration needs.  


Connect All Popular Messaging Channels with Freshdesk Through Wavecell to Speed Up Resolution of Customer Complaints

Wavecell integrates SMS, messaging apps, video interaction and voice solutions into Freshdesk for quicker and effective handling of customer issues. It can connect channels such as Whatsapp, WeChat, Zalo, and Viber to name a few with Freshdesk and route all messages directly into Freshdesk as tickets, thereby saving time and increasing your productivity.  


Those were some of the latest additions to the Freshdesk Marketplace. If you’d like to know more about any of these apps or look for other similar apps that integrate with Freshdesk, do visit the Marketplace for more details.