Cloud telephony service Kookoo is now integrated with Freshdesk!
The fabulous folks over at Kookoo, the Indian cloud telephony service provider, have integrated their infrastructure as a service with Freshdesk, thus completing the loop for companies who want to add voice to their support repertoire.
Here’s their complete how-to-integrate-with-Freshdesk article, which breaks it down so you can do it fast and easy.
What you can do with the Freshdesk and Kookoo integration is this – after welcoming the customer by name and requesting his ticket ID, you can play out his ticket status and assign the ticket directly to the person responsible.
Here’s the Kookoo website if you want to sign up for the service.