Have incoming tickets categorized, prioritized and assigned to the right agents based on turn, load or expertise.
Introduce a scoring mechanism, set quests and encourage healthy competition on the leaderboard to motivate performance.
Integrate with your favorite apps to refine workflows and extend functionalities in your helpdesk as required for your business.
Follow up on pending responses and overdue tickets with Supervisor, which runs every hour to clear bottlenecks.
Use Observer rules to automate actions in your helpdesk when the events you specify are triggered in a ticket.
Perform multiple actions on a single ticket like changing the status and adding a tag using Scenario Automations in Freshdesk.