Automate ticket assignment
Have incoming tickets categorized, prioritized and assigned to the right agents based on turn, load or expertise.
Assign tickets intelligently
Have incoming tickets categorized, prioritized and assigned to the right agents based on turn, load or expertise.
Assign tickets intelligently
Introduce a scoring mechanism, set quests and encourage healthy competition on the leaderboard to motivate performance.
Boost agent productivity with gamification
Integrate with your favorite apps to refine workflows and extend functionalities in your helpdesk as required for your business.
Browse the Freshdesk Marketplace
Follow up on pending responses and overdue tickets with Supervisor, which runs every hour to clear bottlenecks.
Use Observer rules to automate actions in your helpdesk when the events you specify are triggered in a ticket.
Perform multiple actions on a single ticket like changing the status and adding a tag using Scenario Automations in Freshdesk.