Automate ticket assignment

Have incoming tickets categorized, prioritized and assigned to the right agents based on turn, load or expertise.

Assign tickets intelligently

Game mechanics in support

Introduce a scoring mechanism, set quests and encourage healthy competition on the leaderboard to motivate performance.

Boost agent productivity with gamification

Freshdesk Arcade Quests

Extend functionalities

Integrate with your favorite apps to refine workflows and extend functionalities in your helpdesk as required for your business.

Browse the Freshdesk Marketplace

Freshdesk Marketplace

Powerful automations

Clear bottlenecks in support

Follow up on pending tasks with automations that run every hour to clear bottlenecks.

Automate triggered actions

Set up rules to alert the right people on your team, whenever there is urgent activity on your helpdesk that requires an immediate response. 

Multiple actions in one click

Perform multiple actions on a single ticket like changing the status and adding a tag using Scenarios in Freshdesk.