HELPDESK PRODUCTIVITY

Boost agent productivity

Freshdesk helps enable high performance support teams to win every customer.

Automate ticket assignment

Have incoming tickets categorized, prioritized and assigned to the right agents based on turn, load or expertise.

Introduce a scoring mechanism, set quests and encourage healthy competition on the leaderboard to motivate performance.

Integrate with your favorite apps to refine workflows and extend functionalities in your helpdesk as required for your business.

Follow up on pending tasks with automations that run every hour to clear bottlenecks.

Set up rules to alert the right people on your team, whenever there is urgent activity on your helpdesk that requires an immediate response.

Perform multiple actions on a single ticket like changing the status and adding a tag using Scenarios in Freshdesk.

Give proactive support a spin today, and reinvent how your team does customer support!