Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Make the best of the new normal with the world's most powerful customer engagement platform. WFH-ready since Day 1.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Freshdesk supercharges agent productivity no matter where they work
The Freddy AI for Customer Experience add-on helps you cut through the noise and identify what to prioritize
Freshdesk helps you work as one no matter whether the team is together in one place or dispersed from home locations as part of a WFH model
Chat with teammates right inside the ticket, where everyone gains the full context of a customer issue
Access tickets on your smartphone and resolve them on-the-go
Get your team creating high-value content together on our new-and-approved knowledge base
Freshdesk provides admins with an array of management tools and features to let them manage teams effectively
Freshdesk enables you to provide quality and consistent support
Monitor agent productivity and customer satisfaction with minimal effort
Freshdesk makes sure customer data can be accessed securely from anywhere
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Freshworks marketplace has a wide range of integrations to choose from. Here are some of our recommendations to make remote customer service a success
Get access to all your files and attachments from your Dropbox account inside your Freshdesk instance
Connect your Freshdesk account to view, create and collaborate on tickets, right from Slack
Get instant notifications and stay updated on tickets while you’re collaborating with co-workers on Teams.
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