Transform your business into an insight-driven enterprise

With the Analytics capabilities, you can:

  • Monitor helpdesk productivity
  • Measure customer satisfaction
  • Optimize agent workload
  • Improve service efficiency
  • Resolve faster
 

Leverage  in-built reports to address business needs

Use handcrafted reports from our library for quick insights. Save time and avoid manual work with an exhaustive set of actionable reports. With brand new visualization capabilities added to the product, you can easily understand large volume of data and present it to stakeholders with rich visuals and vibrant colours

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Customize and just Do It Yourself with no code!

With multiple ways to look at helpdesk reporting, Freshdesk Analytics lets you customize and build your reports in the way you want them — with absolutely no coding and minimal effort. Create reports on the fly without having to depend on a data analyst or external business intelligence tools. Turn every employee in your organization into a decision scientist.

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Team Dashboards

Customize your dashboards to showcase required metrics and enable your teams to make data-driven decisions to meet their support targets. A customized dashboard will give your agents visibility into the tickets that require immediate attention, help them quickly jump in, and assist the team thereby improving the overall metrics. It can also motivate them to make it to the top of the leaderboard.

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Extend Freshdesk Analytics capabilities with GoodData integration

Create reports from scratch, send alerts to admins whenever there’s a spike/drop in numbers, access advanced statistical metrics, and more with this integration. Admins can stay on top of updates with the help of dynamic dashboards and KPI alerts whenever there is a spike/drop in numbers. Drill down data with the help of visualizations like bar charts, bullet charts, etc. 

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Develop and build a data-driven culture with easy to use Analytics

Derive actionable insights by focussing on metrics that matter

Avoid confusion with large redundant data. Gather accurate and essential information in a single click. With all new interactive filters, you can drill, drag & drop, search and change filters in a jiffy.

Access your data anywhere using mobile app Analytics

Analyze your business on-the-go with responsive widgets and an easy mobile and tablet layout. Get granular data right at the tip of your fingers and make impactful decisions with just one click.

Improve visibility on performance using Analytics Collaborators

Share key business performance with respect to customers, performance of collaborators from each team, products, and other areas like tickets.