Make data-driven decisions to wow your customers
Use Freshdesk’s Analytics to capture and analyze your customer support data effortlessly.
Avoid delays in collating data
Monitor helpdesk productivity, customer experience, and agent workload straight out of the box, all by yourself with minimal effort.
Freshdesk’s inbuilt reports provide you with a 360 view of your support function’s performance. Monitor your team’s performance along with the metrics most relevant to you. It also provides you with the essential information you need, to chart better customer experiences. All of this in a single click!
With multiple ways to look at helpdesk reporting, Freshdesk’s Analytics lets you customize and build your reports in the way you want them — with absolutely no coding and minimal effort. Create reports on the fly without having to depend on a data analyst or external business intelligence (BI) tools.
Customize your dashboards to showcase the required metrics, and enable your teams to make data-driven decisions to meet their support targets. A customized dashboard will give your agents visibility into the tickets that require immediate attention, help them quickly jump in, and assist the team with improving the overall metrics. It can also motivate them to make it to the top of the leaderboard.
Compare any two of your key support metrics to see how they interact with each other. You can even study a single metric across different timelines to identify underlying patterns and problems. Be your own standard and measure your progress to see how you fare
Have your most important reports delivered regularly to your inbox by setting up schedules. Get your reports in a PDF format that includes data visualizations.
Apply filters and operators to your data as you go. Delve deeper and glean insights from your data along with the ‘AND’, ‘OR’, & ‘NOT’ operators, to sift through the complexity of the data.