Manage your team’s performance
Get a bird’s eye view of how your team is performing on the key support metrics through the Performance Distribution report. Supplement it with the Ticket Lifecycle report to learn how long your resolved tickets have spent in each stage of the ticket lifecycle, and iron out the kinks in your process.
Top it off with the Agent and Group Performance report to carry out a range of productivity hacks. Drive action towards pending tickets, optimize agent ticket load, and even your staffing needs.
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