Stay apprised on your helpdesk performance

Take one glance at the Helpdesk In-depth report, and get all the information on where your support tickets are and how efficiently they’re being moved across the ticket lifecycle. Get an overview of your helpdesk performance and dive into details like resolution time, SLA metrics, and more.

 

Know your customers

Use the CSAT survey report to know how your customers feel about your support. Gauge and measure how your customers feel about your service and support. A collective pat-on-the-back from your customers is the boost your support team needs and deserves. With Top Customer Analysis report, understand which customers have had the most interactions with your agents, and analyse  trends in the kinds of tickets they've raised.

 

Manage your team’s performance

Get a bird’s eye view of how your team is performing on key support metrics through the Performance Distribution report. Monitor agents' performance and understand their expertise and strengths.

 

Get your very own control panel

Help your agents and other groups stay updated by customizing dashboards that give them concise snapshots of their workload, issues that need their attention, the impact they’ve created and a lot more!