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HELPDESK Analytics - Custom Reports
Build reports from scratch and customize them to suit your requirements with low code or no code. With custom reporting, study the support metric you want, and choose the visualization that most fits your needs.
Generate customized reports by just dragging and dropping widgets from our extensive widget library. Pin all your widgets to a report, add an existing widget to a new report, and build your own chart widgets to create reports.
Edit your widgets to choose the metric(s) that you want to analyze. Apply filters to distill your data and pick the dimensions across which you would like to study them. Group them across specific entities, and in just a few clicks you’ll have the insights you need.
Visualize your data and insights in a manner that’s most relevant to you. Choose from a list of chart types and visualizations to style your reports and present them aesthetically.
Get granular insights and delve deep into your charts using a range of interactive options to identify underlying trends in your helpdesk data. Use report filters to save time and effort spent on organizing the data.
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