Freddy AI for CX
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By Use Case
HELPDESK Analytics - Custom Reports
Seize the power you need, to get the most out of your helpdesk data! Build reports from scratch and customize them to suit your requirements.
With custom reporting, study the support metric you want, refine and extract the insights you need, and choose the visualization you deem fit for your report.
Generate customized reports by just dragging and dropping widgets from our extensive widget library. Pin all your widgets to a report and that’s it, you’re done!
Edit your widgets to choose the metric(s) that you want to analyze. Apply filters to distil your data, and pick the dimensions across which you would like to study them. Group them across specific entities, and in just a few clicks you’ll have the insights you need.
Put your data and insights into the best interpretation most relevant to you. Choose from a list of chart types and visualizations to style your reports in the way you want.
Get granular insights and delve deep into your charts using a range of interactive options to identify underlying trends in your helpdesk data.
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