Drag, drop, and done

Generate customized reports by just dragging and dropping widgets from our extensive widget library. Pin all your widgets to a report, add an existing widget to a new report, and build your own chart widgets to create reports. 

Edit, refine, and insight

Edit your widgets to choose the metric(s) that you want to analyze. Apply filters to distill your data and pick the dimensions across which you would like to study them. Group them across specific entities, and in just a few clicks you’ll have the insights you need.

Style your insights

Visualize your data and insights in a manner that’s most relevant to you. Choose from a list of chart types and visualizations to style your reports and present them aesthetically.

Perceptive drill-ins

Get granular insights and delve deep into your charts using a range of interactive options to identify underlying trends in your helpdesk data. Use report filters to save time and effort spent on organizing the data.