Insights made more accessible
Monitor your teams easily and take data driven decisions to hit your support targets with customizable Team Dashboards
With 7 different widget categories and over 20 widgets to choose from, choose the right KPIs to monitor your teams better.
Critical information will be constantly updated so you can keep an eye on it easily.
Team Dashboards can monitor your performance targets and warn you if there is a sudden rise in workload.
Track trends related to SLAs, tickets or time easily and respond quickly to any situation.
The newly redesigned dashboards make data accessible for everyone, so even senior management can note your performance with just one glance.
Cards like Customer Happiness and Today’s Trends can help teams see the impact their support has on the business as a whole and motivate them.
With metrics constantly tailored to your support style and team, you’ll know exactly where to improve to make collaborations more efficient.
Compare your team’s performance with historical data to spot patterns, notice overall trends and provide better insights to the teams.
Set goals intelligently, provide better insights to your team, take data-driven decisions and help your agents reach their goals faster.