Insights made more accessible
Monitor your teams easily and make data-driven decisions to hit your support targets. With Team Dashboards, customize widgets and view metrics that help you spot problems faster.
A dashboard as unique as your team
Show off your performance
The newly redesigned dashboards make data accessible for everyone, so even senior management can note your performance with just one glance.
Measure your impact on the business
Cards like Customer Happiness and Today’s Trends can help teams see the impact their support has on the business as a whole and motivate them.
Collaborate more efficiently
With metrics constantly tailored to your support style and team, you’ll know exactly where to improve to make collaborations more efficient.
Track trends and predict performance
Compare your team’s performance with historical data to spot patterns, notice overall trends and provide better insights to the teams.
Decide with the help of data
Set goals intelligently, provide better insights to your team, take data-driven decisions and help your agents reach their goals faster.
