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IT Service Management
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Use Freshdesk’s Dashboards to get a quick overview of the most important helpdesk metrics and identify bottlenecks easily.
Monitor your teams easily and take better data driven decisions with Team Dashboards. Identify problems with a quick glance at your team’s performance and respond to them faster.
Spot problems before they snowball using concise snapshots to track ticket lifecycles, team workload, customer satisfaction ratings and more.
Compare related metrics and find quick solutions to common helpdesk issues. For example, agent bandwidth and ticket trends data, side by side, can tell you if your team is understaffed.
Monitor your team’s performance through the day and easily identify things like groups with the most pending requests, or overloaded agents to step in early and avoid escalations.
With the Agent Dashboard, your agents can prioritize and track their performance better by getting a rundown of their ticket backlog, tracking satisfaction ratings and more.
Understand your helpdesk inside out with a single report covering all your ticket metrics.
Empower agents to save time, work more effectively, and increase their efficiency.
Pull up specific metrics without having to dig through entire reports with our Q&A feature.
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