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A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes
Scaling your remote customer service team
Strengthening your self-service resources
Identifying painpoints and improving customer experience
Boosting your live chat and social customer support strategy
Resources to help customer support agents upskill
The most important resources to help improve your support and deliver a better experience to your customers
Getting Started with Freshdesk
The Ultimate Guide to Customer Effort Score(CES)
The Modern Guide for Chat Support
Guide to Social Customer Support
A Guide to Proactive Support
Do You Really Need A Ticketing System? (Spoiler: Yes)
CX Conference Calendar - 2020
Ecommerce Customer Service Strategy
Guide to Empathy in Customer Service
5-Step Guide to Choose the Right Helpdesk
Writing the perfect knowledge base article
The Agent's Starter Kit to Efficient Customer Support
The Ultimate Guide to Customer Service Metrics
Learn the art of customer appreciation
Guide to setting the perfect SLA policies
How To Hire For Customer Service
Design Q&A chat workflows your customers will love
2020 Gartner Magic Quadrant for CRM CEC
Freshdesk Customer Happiness Benchmark Report 2019
The New Rules of Customer Engagement
The State of Customer Happiness in 2018
Implementing AI in your customer support team [2019]
Overcoming Challenges to Digital Transformation
Is Your Support Team Omnichannel Ready?
Omnichannel Customer Engagement Tricks to Streamline Customer Support
Successfully Navigating Digital Transformation the First Time
Winning the Customer Experience Game in the UK
Benchmarking Customer Support in Retail
Tips from Brands who Implement Proactive Support
The AI Dilemma - Bridging the Gap between Experimentation and…
Using Freshdesk: Twitter and Facebook Support
7 Deadly Sins in Customer Support
The Secret Sauce Series - Best of 2014
The Complete Guide to Writing a Perfect Knowledge Base Article
How to Write Awesome Emails That Customers Love
Favorite Fictional Characters as Support Reps
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