Evolve: Resources on remote customer support

A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes 

 

Support 101

The most important resources to help improve your support and deliver a better experience to your customers

How-to guides, tips and tricks

 

Presentations 

 

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The AI Dilemma - Bridging the Gap between Experimentation and…

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Using Freshdesk: Twitter and Facebook Support

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7 Deadly Sins in Customer Support

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The Secret Sauce Series - Best of 2014

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The Complete Guide to Writing a Perfect Knowledge Base Article

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How to Write Awesome Emails That Customers Love

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Favorite Fictional Characters as Support Reps