Evolve: Resources on remote customer service

A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes during the COVID-19 crisis

 

Support 101

The most important resources to help improve your support and deliver a better experience to your customers

How-to guides, tips and tricks

 

Presentations 

 

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The AI Dilemma - Bridging the Gap between Experimentation and…

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Using Freshdesk: Twitter and Facebook Support

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7 Deadly Sins in Customer Support

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The Secret Sauce Series - Best of 2014

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The Complete Guide to Writing a Perfect Knowledge Base Article

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How to Write Awesome Emails That Customers Love

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Favorite Fictional Characters as Support Reps