Case studies

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GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk

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Rightmove adopts Freshdesk to help enhance customer support

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Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk

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Axminster builds world-class support strategy with Freshdesk

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Meon Valley business travel used Freshdesk to streamline its customer support. Freshdesk offered performance insights that resulted in optimised response times and SLA compliance.

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Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification

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SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA

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Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk

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Look fabulous forever achieves 93% CSAT rating for inbound customer

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Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process

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Voonik reduces customer query resolution time by 75% with Freshdesk

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Eztix's first call resolution is at 94% thanks to Freshdesk

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Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

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Bux uses Freshdesk to provide a global support

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Freshdesk helped Bridgestone set up an intuitive helpdesk

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Freshdesk helped Astraware provide stellar customer support

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Earth911 streamlines customer conversations using Freshdesk

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AP Processing enhances communication management

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Ribdedtee achieved high CSAT with Freshdesk

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Pearson refurbishes their customer service and boosts email support with freshdesk

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Scandinavian Design center increased support efficiency with Freshdesk

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DTI Management uses Freshdesk to collaborate internally and to support sellers better.

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Cloudbakers makes 99% of their customers happy using Freshdesk

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Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute

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How Lesley University turned students into rockstar support agents

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SilverWiz supports 150,000 users across three products with Freshdesk

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Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.

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aNewSpring uses Freshdesk to streamline multi channel support

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Hired wins customer love with Freshdesk

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Customer Spotlight: Fast-Growing Jamberry Uncomplicates Their Support

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Brandt's quest to transform their IT culture

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Applian Technologies finally finds a way to give seamless support for multi products with Freshdesk

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CashKaro improves productivity with Freshdesk

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SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support

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Wisby delivers seamless support international phone support with Freshdesk

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hhp enjoys freedom with Freshdesk mobile apps

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PosterGully uses Freshdesk to build customer relationships

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Rang De expands customer support across multiple channels

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Rockstar Recipes improves customer service experience using Freshdesk

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MartialArtShop juggles well with multiple products across channels

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Aviolinx eliminates customer waiting periods and frustrations

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Centrium CRM gets a powerful email support system

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Irisoft CMS embraces social support

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Knowlarity sticks to SLA, supports customers on social media and improves CSAT

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SB Wire’s resolution time has gone down by almost 50 % using Freshdesk

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Open Study College finds a complete customer support solution in Freshdesk

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NeCTAR Uses Kbase To Redefine User Experience

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WOW 24*7 provides unparalled customer support with Freshdesk

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Teleresult improves customer experience with Freshdesk

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Freshdesk saves G.M. Tour & Travel 85,000 man-hours

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Texas based E learning company finds Freshdesk straight forward and easy to use

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UK Based Retail company impressed with Freshdesk's automation capability

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How Freshdesk helped Nebu setup an astute helpdesk

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How Thai Union Europe uses Freshdesk to streamline customer support

Whitepapers

Presentations

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Using Freshdesk: Twitter and Facebook Support

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Presentation

The Secret Sauce Series - Best of 2014

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7 Deadly Sins in Customer Support

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The Complete Guide to Writing a Perfect Knowledge Base Article

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Presentation

How to Write Awesome Emails That Customers Love

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Presentation

Favorite Fictional Characters as Support Reps

Videos

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VIDEO

Business Alignment with Gamification (Freshdesk Arcade)

 
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Automations in Freshdesk

 
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Freshdesk: 5 Ways to Improve Twitter Support

 
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Freshdesk Overview (Tickets, Agents, and Automations) Part 1

 
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Freshdesk Overview (Multichanel Support, Knowledge Base, and Forums) Part 2

 
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Freshdesk Agent Guide: Getting Started with Tickets