Reports

Support 101

Seven resources to help improve your support and deliver a better experience to your customers

Case studies

Case Study

Freshdesk ensures effective resource utilization at LM IT with a three-tier support system

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Distribution (MDL) streamlines customer support using Freshdesk

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Freshdesk helps AIP maintain the SLA targets above 90%

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Gloucestershire County Council’s Business Service Centre improves…

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Dexion uses Freshdesk to Unify and Scale their Operations

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musicMagpie cuts response time by half after implementing…

Case Study

Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney

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Grofers elevates real-time customer experience for its users with Freshdesk

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Freshdesk helps Decathlon achieve 82% customer satisfaction rating

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GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk

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Rightmove adopts Freshdesk to help enhance customer support

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Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk

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Axminster builds world-class support strategy with Freshdesk

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Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk

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SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA

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Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk

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Look fabulous forever achieves 93% CSAT rating for inbound customer

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Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process

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Voonik reduces customer query resolution time by 75% with Freshdesk

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Eztix's first call resolution is at 94% thanks to Freshdesk

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Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

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Bux uses Freshdesk to provide global support

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Freshdesk helped Bridgestone set up an intuitive helpdesk

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Freshdesk helped Astraware provide stellar customer support

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Earth911 streamlines customer conversations using Freshdesk

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AP Processing enhances communication management

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Ribbedtee achieved high CSAT with Freshdesk

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Pearson refurbishes their customer service and boosts email support with Freshdesk

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Scandinavian Design Center increased support efficiency with Freshdesk

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DTI Management uses Freshdesk to collaborate internally and to support sellers better.

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Ann Arbor, a Freshdesk customer since 2012 achieves an average response time of less than a minute

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How Lesley University turned students into rockstar support agents

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SilverWiz supports 150,000 users across three products with Freshdesk

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Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.

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aNewSpring uses Freshdesk to streamline multi channel support

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Hired wins customer love with Freshdesk

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Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk

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Brandt improves 100% in ticket execution and efficiency using Freshdesk

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Applian Technologies improves SLA compliance by 40% using Freshdesk

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CashKaro improves productivity with Freshdesk

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SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support

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Wisby delivers seamless support international phone support with Freshdesk

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Hhp enjoys freedom with Freshdesk mobile apps

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PosterGully uses Freshdesk to build customer relationships

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Rang De expands customer support across multiple channels

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Rockstar Recipes improves customer service experience using Freshdesk

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MartialArtShop juggles well with multiple products across channels

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Aviolinx eliminates customer waiting periods and frustrations

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Centrium CRM gets a powerful email support system

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Irisoft CMS embraces social support

CASE STUDY

Knowlarity sticks to SLA, supports customers on social media and…

CASE STUDY

NeCTAR Uses Kbase To Redefine User Experience

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Open Study College finds a complete customer support…

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Freshdesk saves G.M. Tour & Travel 85,000 man-hours

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Texas based E learning company finds Freshdesk straight forward…

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UK Based Retail company impressed with Freshdesk's…

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SB Wire’s resolution time has gone down by almost 50 % using…

CASE STUDY

How Thai Union Europe uses Freshdesk to streamline customer…

CASE STUDY

WOW 24*7 provides unparalled customer support with Freshdesk

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Teleresult improves customer experience with Freshdesk

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How Freshdesk helped Nebu setup an astute helpdesk

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Finsure ditches shared inboxes for Freshdesk and achieves...

CASE STUDY

Rediker Software delivers proactive customer service with...

CASE STUDY

holiday me delivers game-changing customer experiences with Freshdesk

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STF Turist improved efficiency and achieved higher customer satisfaction with Freshdesk

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SACAP delivers seamless student journeys with Freshdesk

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Freshdesk helps Northmill deliver best-in-class customer service

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Freshdesk helps Northmill deliver best-in-class customer service

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AWM Electrical delivers its ‘one stop, one solution’ vision with Freshdesk

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Stratoscale establishes a trusted customer support framework with Freshdesk

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Tervis Tumbler delivers customer delight with Freshdesk

Whitepapers

WHITEPAPER

The Modern Guide for Chat Support

WHITEPAPER

Guide to Social Customer Support

WHITEPAPER

A Guide to Proactive Support

WHITEPAPER

A Guide to Great Customer Experience

WHITEPAPER

Benchmarking customer support in retail

WHITEPAPER

Do You Really Need A Ticketing System? (Spoiler: Yes)

Whitepaper

The Complete Guide to Choosing an Online Helpdesk

WHITEPAPER

Game Changer for Omnichannel Retail

WHITEPAPER

The Agent's Starter Kit to Efficient Customer Support

Whitepaper

Helpdesk Productivity Hacks for eCommerce Businesses

Whitepaper

6 Ways to Make your Support Team Zombie Ready

Whitepaper

How to make sure your customers don’t revolt against you

Whitepaper

Self-service tips that every customer support head should know

Whitepaper

How To Hire For Customer Service

Whitepaper

Customer support with Freshdesk and Google Apps

Presentations 

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The AI Dilemma - Bridging the Gap between Experimentation and…

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Using Freshdesk: Twitter and Facebook Support

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7 Deadly Sins in Customer Support

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The Secret Sauce Series - Best of 2014

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The Complete Guide to Writing a Perfect Knowledge Base Article

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How to Write Awesome Emails That Customers Love

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Favorite Fictional Characters as Support Reps

Ebooks