Support 101
Seven resources to help improve your support and deliver a better experience to your customers
Seven resources to help improve your support and deliver a better experience to your customers
Freshdesk ensures effective resource utilization at LM IT with a three-tier support system
Distribution (MDL) streamlines customer support using Freshdesk
Freshdesk helps AIP maintain the SLA targets above 90%
Gloucestershire County Council’s Business Service Centre improves…
Dexion uses Freshdesk to Unify and Scale their Operations
musicMagpie cuts response time by half after implementing…
Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney
Grofers elevates real-time customer experience for its users with Freshdesk
Freshdesk helps Decathlon achieve 82% customer satisfaction rating
GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk
Rightmove adopts Freshdesk to help enhance customer support
Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk
Axminster builds world-class support strategy with Freshdesk
Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk
Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification
SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA
Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk
Look fabulous forever achieves 93% CSAT rating for inbound customer
Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process
Voonik reduces customer query resolution time by 75% with Freshdesk
Eztix's first call resolution is at 94% thanks to Freshdesk
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk
Bux uses Freshdesk to provide global support
Freshdesk helped Bridgestone set up an intuitive helpdesk
Freshdesk helped Astraware provide stellar customer support
Earth911 streamlines customer conversations using Freshdesk
AP Processing enhances communication management
Ribbedtee achieved high CSAT with Freshdesk
Pearson refurbishes their customer service and boosts email support with Freshdesk
Scandinavian Design Center increased support efficiency with Freshdesk
DTI Management uses Freshdesk to collaborate internally and to support sellers better.
Ann Arbor, a Freshdesk customer since 2012 achieves an average response time of less than a minute
How Lesley University turned students into rockstar support agents
SilverWiz supports 150,000 users across three products with Freshdesk
Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.
aNewSpring uses Freshdesk to streamline multi channel support
Hired wins customer love with Freshdesk
Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk
Brandt improves 100% in ticket execution and efficiency using Freshdesk
Applian Technologies improves SLA compliance by 40% using Freshdesk
CashKaro improves productivity with Freshdesk
SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support
Wisby delivers seamless support international phone support with Freshdesk
Hhp enjoys freedom with Freshdesk mobile apps
PosterGully uses Freshdesk to build customer relationships
Rang De expands customer support across multiple channels
Rockstar Recipes improves customer service experience using Freshdesk
MartialArtShop juggles well with multiple products across channels
Aviolinx eliminates customer waiting periods and frustrations
Centrium CRM gets a powerful email support system
Irisoft CMS embraces social support
Knowlarity sticks to SLA, supports customers on social media and…
NeCTAR Uses Kbase To Redefine User Experience
Open Study College finds a complete customer support…
Freshdesk saves G.M. Tour & Travel 85,000 man-hours
Texas based E learning company finds Freshdesk straight forward…
UK Based Retail company impressed with Freshdesk's…
SB Wire’s resolution time has gone down by almost 50 % using…
How Thai Union Europe uses Freshdesk to streamline customer…
WOW 24*7 provides unparalled customer support with Freshdesk
Teleresult improves customer experience with Freshdesk
How Freshdesk helped Nebu setup an astute helpdesk
Finsure ditches shared inboxes for Freshdesk and achieves...
Rediker Software delivers proactive customer service with...
holiday me delivers game-changing customer experiences with Freshdesk
STF Turist improved efficiency and achieved higher customer satisfaction with Freshdesk
SACAP Delivers Seamless Student Journeys with Freshdesk
Freshdesk Helps Northmill Deliver Best-in-class Customer Service
AWM Electrical delivers its ‘One Stop, One Solution’ Vision with Freshdesk
A Guide to Great Customer Experience
Benchmarking customer support in retail
Do You Really Need A Ticketing System? (Spoiler: Yes)
The Complete Guide to Choosing an Online Helpdesk
Game Changer for Omnichannel Retail
The Agent's Starter Kit to Efficient Customer Support
Helpdesk Productivity Hacks for eCommerce Businesses
6 Ways to Make your Support Team Zombie Ready
How to make sure your customers don’t revolt against you
Self-service tips that every customer support head should know
How To Hire For Customer Service
Customer support with Freshdesk and Google Apps
The AI Dilemma - Bridging the Gap between Experimentation and…
Using Freshdesk: Twitter and Facebook Support
7 Deadly Sins in Customer Support
The Secret Sauce Series - Best of 2014
The Complete Guide to Writing a Perfect Knowledge Base Article
How to Write Awesome Emails That Customers Love
Favorite Fictional Characters as Support Reps
Implementing AI in your customer support team [2019]
Overcoming Challenges to Digital Transformation
Is Your Support Team Omnichannel Ready?
Design Q&A Chat Workflows your customers love
Omnichannel Customer Engagement Tricks to Streamline Customer Support
Successfully Navigating Digital Transformation the First Time
