We analyzed 107 million customer support across 4,500 businesses to understand the key driver of customer satisfaction. 

In this tipsheet, you’ll learn why speed of service has the highest impact on CSAT scores. You’ll also learn how you can uncomplicate AI for your customer service operations, from first contact to resolution.

Learn how to :

• Leverage AI to reduce customer friction 

• Reduce ticket volume using chatbot-deflection techniques

• Orchestrate agent-handover seamlessly

Read the tipsheet for a closer look.