The complete feature list gives you a list of all features available in Freshdesk, a brief description of each feature and its plan information.
If you have used a helpdesk before and know exactly what features you want in your new helpdesk, this is the right document for you. The complete feature list is an excel sheet that contains our generic helpdesk features and the features that are specific to each support channel Freshdesk has. You can simply tick off features that you need and choose to purchase whichever plan is right for you.
New to a helpdesk? Not sure about what features are right for your use case? We encourage you to either talk to us directly or learn how to choose an online helpdesk.