Dive into all things digital-first CX, from guides and research reports to sessions by CX leaders from top brands. Turn insights into action with our interactive assessments and DIY frameworks.

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Guides to help build and ace digital-first CX

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Learn the secret to delighting the digital-first customer from the experts

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Contactless customer services with AI chatbots ft. PhonePe

Asia's fastest-growing fintech platform

 
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Acing mobile-first customer service ft. Dunzo

India's leading quick-commerce platform

 
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Driving revenue with a resilient contact-centre ft. 7-Eleven

World's #1 convenience store chain

 
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Mapping customer journey: Acquisition to retention ft. Multichoice

Africa's largest pay-TV company

 
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Re-inventing CX from Sales to Support ft. Byju’s

World's most valuable edtech company

 
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Reduce purchase-friction with digital CX with Zalora

Asia's leading online-fashion platform

 
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Customer service for omnichannel retail ft. Lenskart

India & Singapore's top omnichannel eyewear brand

 

 
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Scaling customer delight in e-Commerce ft Booktopia

Australia's #1 online bookstore

 
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Instant Messaging for Speedy Customer Service ft. MTN Cameroon

Africa's largest mobile network provider

 
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Modern CX for the modern shopper ft. Landmark Group

One of Asia's largest retail conglomerates

 

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