Dive into all things digital-first CX, from guides and research reports to sessions by CX leaders from top brands. Turn insights into action with our interactive assessments and DIY frameworks.

Kick-start your CX transformation

Guides to help build and ace digital-first CX

Level up with help from the biggest global brands

Learn the secret to delighting the digital-first customer from the experts

Filter By Clear all tags
Use Case

Play Icon
Contactless customer services with AI chatbots ft. PhonePe

Asia's fastest-growing fintech platform

Play Icon
Acing mobile-first customer service ft. Dunzo

India's leading quick-commerce platform

Play Icon
Driving revenue with a resilient contact-centre ft. 7-Eleven

World's #1 convenience store chain

Play Icon
Mapping customer journey: Acquisition to retention ft. Multichoice

Africa's largest pay-TV company

Play Icon
Re-inventing CX from Sales to Support ft. Byju’s

World's most valuable edtech company

Play Icon

Reduce purchase-friction with digital CX with Zalora

Asia's leading online-fashion platform

Play Icon

Customer service for omnichannel retail ft. Lenskart

India & Singapore's top omnichannel eyewear brand


Play Icon

Scaling customer delight in e-Commerce ft Booktopia

Australia's #1 online bookstore

Play Icon

Instant Messaging for Speedy Customer Service ft. MTN Cameroon

Africa's largest mobile network provider

Play Icon

Modern CX for the modern shopper ft. Landmark Group

One of Asia's largest retail conglomerates


Assess your digital-readiness



Calculate the ROI of your CX Operations

Your CX strategy and investment govern your ability to be digital-first, but are you getting a bang for your buck? Here's your chance to assess the RoI an investment in Freshdesk can yield for your business. 

Strengthening self-service




Ready to go digital-first?

Book a free consultation with our experts

Managing customers across multiple digital channels can be tough.

Our CX experts are happy to help you make sure you are optimized for delighting your digital-first customers. Book a consultation now.