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With retailers losing billion of sales each year due to poor customer experience, the world of UK retail needs to start coming up with some solutions. How can retailers improve their CX game to capture these lost sales, create loyal customers and meet the needs of a new era of shoppers? 

In our previous e-book “Winning the CX Game in the UK” we outlined challenges facing the UK retail market and upcoming trends CX professionals need to be aware of, including:

  • Sky-high customer expectations
  • Demand for a seamless, omnichannel experiences
  • Increasingly personalised, contextual experiences
  • The opportunity for artificial intelligence in retail 

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