Chatbots are changing how businesses deliver customer service — and changing it for the better.
Less than a decade ago, the only options consumers had for getting in touch with brands were making a phone call or sending an email. Neither of these options was exactly fast.
Customer service phone lines often required users to click through complex, convoluted menus before getting in touch with a real person, and it wasn’t out of the ordinary to wait a day or two for an email response.
Today, brands are changing this.
They’re stepping up their customer service game across the board, and using digital channels to deliver faster, more efficient support when customers need it. Download sample Q & A to learn more.....