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To say that technology has changed the ways in which businesses operate over the past few years would be an understatement. From advertising campaigns to communication channels to payment options, virtually every aspect of the customer experience has been impacted by technology.

That’s because as consumers become more accustomed to the increased conve- nience and improved choice that these advances offer, businesses have no choice but to keep up.

Those that don’t adapt to this shift towards tech in all areas of business are likely to be left behind.

And customer service is no exception to this rule. Download eBook to learn more.....

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