The customer-for-life software suite
By Use Case
It’s no surprise that in today’s highly competitive market, brands are focusing on their customer experience, more than ever before. In fact, with customer service becoming the key differentiator for a business to succeed, your company needs to implement the right tools, processes and workflows to ensure maximum productivity from your support team. In this guide, we will take an in-depth look at all the factors that influence productivity in customer support.
Here’s an overview of the important topics covered in the guide:
Setting the right customer expectations with Service Level Agreements (SLAs)
Designing workflow automations, and eliminating repetitive tasks
Implementing self-service using knowledge base, chatbots and community forums
Tracking the right customer service KPIs and metrics
Establishing a happy team environment to keep support agents motivated
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