It’s no surprise that in today’s highly competitive market, brands are focusing on their customer experience, more than ever before. In fact, with customer service becoming the key differentiator for a business to succeed, your company needs to implement the right tools, processes and workflows to ensure maximum productivity from your support team. In this guide, we will take an in-depth look at all the factors that influence productivity in customer support.
Here’s an overview of the important topics covered in the guide:
Setting the right customer expectations with Service Level Agreements (SLAs)
Designing workflow automations, and eliminating repetitive tasks
Implementing self-service using knowledge base, chatbots and community forums
Tracking the right customer service KPIs and metrics
Establishing a happy team environment to keep support agents motivated
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