Engage Customer Transformation Conference

About this session

Trainline - how THE one-stop shop for international rail and bus travel deliver amazing customer and community experience

What you'll hear in this session

Every day millions of commuters across Europe and the UK travel through extensive rail and bus networks for work and leisure. These users of public transport have multiple demands, from booking tickets, to comparing prices, route-planning and staying constantly in touch with the latest live travel updates. With the enormous disruption to travel caused by the pandemic, Trainline’s unwavering focus has been to ensure customers are supported throughout their journey. Join Trainline's Global Customer Experience Director Mike Massimi and Freshworks General Manager to find out how they have done it and how they are gearing up for the return of the commute, the return of the city breaker and the return of everyday travel for millions of Trainline customers.

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