Can customer service agents work remotely?
The answer is a resounding yes! Customer service like other business functions can be done remotely, provided your company follows the right strategy, adopts sound processes, and invests in the right tools to onboard and train remote employees. Especially in a time of global crisis like this, remote support is surely the way ahead. If you want to successfully build and scale your remote service team, you will need to focus on a couple of different things, such as hiring the best remote workers, managing SLAs across timezones, using the right collaboration and video conferencing software, and ensuring your remote team stays motivated and productive at all times. We've consolidated a bunch of useful resources that will answer all your questions on remote customer service, and will help you get started right away!