Upgrade your self-service strategy to provide better remote support
Due to the current pandemic outbreak, most of your customer service processes are going to require a major overhaul. To ensure the burden on your support agents is minimal while they adapt to the new style of working from home, you need to strenghten your self-service resources. In addition to reducing your support team's workload, they will also enable customers to find answers to their questions faster. Users can simply go through your FAQs or interact with your bot without having to get in touch with a human agent. To help you rethink and upgrade your self-service strategy, we have consolidated a bunch of resources that cover all the necessary basics, along with tips and tricks on how you can scale.