Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization 

Freshworks commissioned a custom study with Forrester Consulting, surveying 325 customer service decision-makers on their priorities for the future. The Opportunity Snapshot offers insights into the role speed plays in meeting customer expectations and why businesses need to prioritize speed when defining their business strategy.

Findings from the study include:

  • Customer service speed and experience impact your revenue

  • Customer service is seen as a cost center despite its strategic importance

  • Near-term investments focus on improving speed and customer service quality

And more!

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