Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization
Freshworks commissioned a custom study with Forrester Consulting, surveying 325 customer service decision-makers on their priorities for the future. The Opportunity Snapshot offers insights into the role speed plays in meeting customer expectations and why businesses need to prioritize speed when defining their business strategy.
Findings from the study include:
Customer service speed and experience impact your revenue
Customer service is seen as a cost center despite its strategic importance
Near-term investments focus on improving speed and customer service quality
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