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Today, customers are reaching out for service and support on a lot of channels - everywhere they live and work. You want your customer engagement strategy to meet expectations, but are your tools getting that job done?

In their 2016 report on CRM Customer Engagement Centers, technology research leader Gartner, Inc. examines the global market for customer service applications built to help businesses engage with customers. The result is the Gartner 2016 Magic Quadrant.

Freshdesk is the only addition to this year’s Gartner Magic Quadrant - A proud milestone only 5 years after our launch!

The report includes:

  • An overview of the current landscape of customer engagement
  • Critical capabilities and features of a top-tier Customer Engagement Center
  • Important customer engagement issues considered this year (e.g., workflow, multimodal capabilities, social media engagement)
  • An in-depth analysis of Freshdesk and other named vendors

Fill this form to view the report

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved.


"We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs. Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we can now act when a customer isn't responded to in time." - Matthijs Lok, Pearson

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