Today, customers are reaching out for service and support on a lot of channels - everywhere they live and work. You want your customer engagement strategy to meet expectations, but are your tools getting that job done?
In their 2016 report on CRM Customer Engagement Centers, technology research leader Gartner, Inc. examines the global market for customer service applications built to help businesses engage with customers. The result is the Gartner 2016 Magic Quadrant.
Freshdesk is the only addition to this year’s Gartner Magic Quadrant - A proud milestone only 5 years after our launch!
The report includes:
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"We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs. Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we can now act when a customer isn't responded to in time." - Matthijs Lok, Pearson