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gartner

In the report, Magic Quadrant for the CRM Customer Engagement examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel.

gartner-magic-quadrant-2017

The report also notes that “By 2019, over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and SaaS will emerge as an essential selection factor for CRM customer engagement centers(CECs) in all geographies and for all but the most complex processes."

Freshdesk has been added to this year’s Gartner Magic Quadrant for the second successive year.

The report includes:

  • How Gartner views the current ecosystem of CEC technologies
  • Vendor capabilities for addressing the needs of today’s CECs
  • Considerations for businesses looking to implement CEC technologies
  • An in-depth analysis of Freshdesk and other named vendors

Fill this form to view the report

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved.

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