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A playlist of resources on how to set up and scale your remote support team. You can find articles that discuss various remote working essentials such as:
Self-service becomes crucial as you try to go remote. It not only reduces the burden on your support team, but also helps customers find answers faster. Check out in-depth content on:
Good CX is an integral part of customer service. To make the right enhancements to your customer experience, check out the following articles:
The significance of live chat and social media increases immensely when you're looking to adopt remote support. Here are a few resources to help you get a headstart:
To help your support team navigate the new normal, it's important they upskill their existing knowledge and incopororate principles of remote support. Here's what you can find in this resource gallery:
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