In unpredictable times, adaptability and future-focused thinking are critical for contact-center success and business survival. Colin Taylor joins us to discuss how you can ensure your contact center makes it through this crisis and thrives when we come out the other end.

With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. Hear from Raj and Pradeep on how (and why) to leverage AI to enhance your customer experience.