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In unpredictable times, adaptability and future-focused thinking are critical for contact-center success and business survival. In Episode 1 of Rethink CX, Micah talks to Colin Taylor, contact center expert and CEO of Taylor Reach Group, about how you can ensure your contact center makes it through a crisis. In this podcast, you will get to learn about -
The best way to deal with surge responses
Which “temporary” trends are likely to stick around
The advent of chat and messaging
How to incorporate bots and automation
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