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With businesses in a slump and with a skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. In Episode 2 of Rethink CX, Micah talks to Raj Singh, CEO of GoMoment and Pradeep Rathinam, CCO of Freshworks on how (and why) to leverage AI to enhance your customer experience. In this podcast, you will learn about -
How AI is currently being used to enhance customer experience
AI in self-service and why it’s key during a crisis
Micah’s famous Triangular Model of AI
Best practices when integrating AI to your current support landscape
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