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A collection of useful resources that will help your team make the transition to remote customer support without any hassles.
If you’re a customer service leader, it’s likely that all your daily routines have come to a standstill. Your business continuity plans have been put to the test, your team is learning to work remotely, your customers are shifting to online channels, and you're unsure of what the future holds for your business.
To help you tackle this situation without any hassle, we’ve put together a collection of resources that we hope will enable you to upgrade your capabilities - both at a personal and business level. This includes interviews with business leaders and in-house experts on best practices to ensure business continuity, remote learning guides to help you improve functional expertise, and other useful tips and tricks.
A series of interviews with different business leaders where they discuss ideas and experiences on how to navigate the transition to remote customer support.
Freshdesk recognized as a 'Visionary' in the 2020 Gartner Magic Quadrant for
CRM Customer Engagement Center.
A carefully consolidated list of resources to boost your knowledge on remote support and alternative channels of communication like self-service, live chat, and more.
A custom curated podcast series with the customer experience guru Micah Solomon and global CX leaders to help you strategize your next move in this crisis. This series covers essential topics such as:
A playlist of resources on how to set up and scale your remote support team. You can find articles that discuss various remote working essentials such as:
Self-service becomes crucial as you try to go remote. It not only reduces the burden on your support team, but also helps customers find answers faster. Check out in-depth content on:
Good CX is an integral part of customer service. To make the right enhancements to your customer experience, check out the following articles:
The significance of live chat and social media increases immensely when you're looking to adopt remote support. Here are a few resources to help you get a headstart:
To help your support team navigate the new normal, it's important they upskill their existing knowledge and incopororate principles of remote support. Here's what you can find in this resource gallery:
If you're looking for assistance on anything customer support-related, drop us a note and we'll have an expert contact you.
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