The State of Customer Happiness Report 2018

Have you been looking at your support metrics and thinking, ‘Oh, these numbers look great, my business is doing fine!’

Maybe you are, but all data become meaningful only when you know how you are doing and how you stack up against your peers. That’s why we created the customer happiness benchmark report.

What you’ll find in this report

• Benchmark data across industries and countries
• Identify how ticket volume affects customer satisfaction
• Understand how cultural differences skews customer satisfaction
• Learning trends and patterns, metrics and customer behavior cues
• How being a Freshdesk power user can up your support game