The Retail Revolution is here!

Shopper priorities today look a lot different than they did before the pandemic. Shoppers don’t hesitate to switch brands if a retailer fails to meet expectations.


The Retail Revolution is here, and it’s time to rethink your CX operations to provide delight with every interaction!

The ultimate guide to omnichannel service is here!

Today’s shopper is more of a ‘hopper’ - they like moving from channel to channel and expect consistent service throughout their journey. As such, omnichannel service has gone from ‘nice to have’ to ‘essential’. Our guide helps you get it right. This practical guide will help retailers like you:

  • Prioritize the right channels for your business with the ‘Rule of 5’

  • Implement each channel effectively

  • Integrate them all to provide smooth, effortless CX

 

Brands leading the Retail Revolution

Taking High -Touch Jewelry Online

Due to the pandemic, Blue Nile had to pivot to chat-based sales and support to continue providing world-class experiences to customers.

 

How did Blue Nile translate special once-in-a-lifetime experiences to an always-on online world?

 

How Klarna Wows 80 Million Customers

With over 1 million transactions taking place on its platform every day, Klarna found that their legacy chat solution just could not keep up. They needed a change.

 

How did Klarna change the game to delight its 80 million customers?

 

Acing mobile-first customer service with Dunzo

The Dunzo app has over 75,000 stores on its platform, fulfilling over 2 million orders per month for users across India’s top 8 cities. 

 

What is Dunzo’s secret sauce to acing mobile-first customer service?

 

 

 

Building a resilient retail contact center with 7-Eleven

7-Eleven is synonymous with convenience retail. The brand is present in over 71,000 locations worldwide, serving shoppers round-the-clock. 

 

What decisions did this iconic retailer take early on to go from being a legacy retailer to a modern digital-first retailer?

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