Provide service while working from home through live chat and social media

As your customer service team works from home in the wake of the ongoing pandemic, you need to be ready to explore alternative channels of communication and look beyond  traditional mediums like in-person support, email, and phone. As customers today are constantly on the lookout for instant gratification, it should come as no surpise that live chat and social media rule the roost when it comes to service-related queries. These channels make it easy for customers to initiate immediate, real-time conversations with support agents directly from your website or mobile app.  And with word of mouth spreading like wild fire on social media, you cannot afford to be complacent in planning a proper strategy for these channels. Here is a list of resources that will help you adopt live chat and social customer service effectively and will equip on how you can handle the potential hurdles and bottlenecks. Each guide is crafted to give you actionable plans to get started right away!