Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Back to Videos
As you are in a customer facing role, you will get a lot of feedback about your product/service and your company in general. Your job of helping customers doesn’t stop as soon as you listen to their feedback. It also involves passing on the important feedback to the right owners and doing everything you can to implement it.
Now that's not always easy because more often than not, customer support teams are not in a position to fix issues like other teams (project managers, engineers, or even the marketing team). So it's important to learn how to communicate key customer feedback to the owners and help them implement it.
Read the related blog post: https://freshdesk.com/customer-service-skills/communicate-customer-feedback-blog/
By clicking on "SUBSCRIBE" you acknowledge having read our Privacy notice
6 tips to write good support emails
7 deadly sins of customer support
5 ingredients of exceptional support emails
How to say no to customers in customer service
Sorry, our deep-dive didn’t help. Please try a different search term.